Hyatt Zilara Cancun Rating: 4.5 Pearls
Hotel Zone, Cancun

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

Cons

  • Pool area gets crowded: Be prepared to fight for seats
  • In-room flat-screen TVs are tiny
  • Peak seasons lead to overcrowded restaurants and long waits

Bottom Line

The appearance of the 288-room adults-only Hyatt Zilara Cancun goes against the often bad reputation all-inclusives have gained. Suites appear updated and buck traditional room layouts with a centrally located bed and spacious balcony (some are even swim-out). The bathrooms boast massive walk-in showers and Jacuzzi tubs with killer views. The quality of the food is surprisingly good and varied, including the convenient 24-hour VIP lounge. But like many all-inclusive properties, basic amenities can get crowded fast: Expect to fight for chairs by the pool or for dinner reservations at a decent hour. The vibe is also slightly older, so young couples or spring breakers may want to consider staying elsewhere. And families, of course, steer clear (no guests under the age of 16 are allowed).

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 Location

In the heart of Cancun's Hotel Zone

The Hyatt Zilara Cancun is located in the heart of the Hotel Zone, a 23-minute drive to the airport. It is a great spot for those who want a beautiful, half-empty beach -- restaurants (aside from U.S. chains like Chili's and Outback Steakhouse), shops, and the tourist-oriented Cancun nightlife are a quick drive to the north.

The Zona Hotelera (or Hotel Zone) is the megaresort, mega-mall area in La Isla Cancun that caters to mass tourism. The nightlife is one of its main draws, as are its shops and restaurants -- but there's little of Cancun's original flavor here. To get a hint of what that is, you'll have to take a cab to Ciudad Cancun, the real downtown, where smaller, better restaurants, local shops, and quieter bars are located.

  • 23-minute drive to the airport
  • 18-minute drive to downtown Cancun (Ciudad Cancun)
  • 40-minute drive to snorkeling and quiet beaches in Puerto Morelos
  • 1-hour drive to Playa del Carmen, a laid-back and bustling town with great shopping, and a well-heeled crowd
  • 1-hour-45-minute drive to the Mayan ruins at Tulum

 Bottom Line

The appearance of the 288-room adults-only Hyatt Zilara Cancun goes against the often bad reputation all-inclusives have gained. Suites appear updated and buck traditional room layouts with a centrally located bed and spacious balcony (some are even swim-out). The bathrooms boast massive walk-in showers and Jacuzzi tubs with killer views. The quality of the food is surprisingly good and varied, including the convenient 24-hour VIP lounge. But like many all-inclusive properties, basic amenities can get crowded fast: Expect to fight for chairs by the pool or for dinner reservations at a decent hour. The vibe is also slightly older, so young couples or spring breakers may want to consider staying elsewhere. And families, of course, steer clear (no guests under the age of 16 are allowed).

Things You Should Know About Hyatt Zilara Cancun

Address

  • Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico

Hotel is Also (or Was Formerly) Known As

  • The Royal in Cancun

Room Types

  • Royal Corner Suite Oceanfront
  • Royal Junior Suite
  • Royal Junior Suite Oceanfront
  • Royal Junior Suite Ocean View
  • Royal Master Swim-Up Suite Beachfront
  • Royal Presidential One-Bedroom Suite Oceanfront

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Hotel Features

Number of Rooms: 288
Pool: Yes
Fitness Center: Yes
Spa: Yes
Internet: Yes
Cribs: Yes
Jacuzzi: Yes
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Hotel Information

Location: Hotel Zone, Cancun
Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
(See Map)

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