K West Hotel & Spa Rating: 4.0 Pearls
London, England, United Kingdom

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

  • Attractive, clean-lined rooms with flat-screen TVs, quality bedding, and hot drinks stations
  • Modern, unique steel and glass facade
  • Located within easy walking distance of the original Westfield’s shopping mall and Shepherd’s Bush Empire
  • Full-service spa with a separate manicure room, "Snow Paradise" room, and jetted hydrotherapy pool
  • Sophisticated bar with wall-length fireplace
  • Efficient, competent housekeeping staff

Cons

  • Fee for Wi-Fi
  • Fees for access to spa facilities and gym
  • Poor customer service
  • Location is far from the tourist sights

Bottom Line

K West is smart and sophisticated, but there are some notable drawbacks: an isolated location, purportedly poor customer service, and extra fees for just about everything -- including the gym, Wi-Fi service, and spa access. The beautiful spa is a main attraction, though, with sleek style and impressive facilities (the hydrotherapy pool and "Snow Paradise" room are particularly noteworthy). Rooms have attractive decor that's a blend of contemporary and traditional, but they lack iPod docks.

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Oyster Hotel Review

 Scene

Smart and sophisticated, but with corporate furnishings

Lobby at the K West Hotel and Spa
Lobby at the K West Hotel and Spa

From the modern metal-and-glass exterior facade to the white fringe chandeliers to the lavender damask wallpaper, K West comes off as sophisticated and contemporary. For a hotel this size (220 rooms), the reception and lobby area feel claustrophobic, as the bar is incorporated into the front lobby and the reception desk is tucked away to the side. The back library partly makes up for lost space – a small cozy room furnished in various shades of silver and purple.

Unfortunately, a few parts of the hotel have a more generic feel due to the use of corporate-quality furnishings: Hallways are papered in a bland mottled tan and covered with uniform gray carpeting, and corporate leather furniture abounds. It’s always difficult to pull off mood lighting effectively, and it's unsuccessful here: Hallways are dark without being comforting.

On the bright side, the spa -- the hotel’s most prominent feature -- is a delight: The interiors are elegant and calming -- well-suited for a place of healing and wellbeing. Funky features include the “Snow Paradise” room and starry night ceiling.

 Location

On a quiet residential street just off the main road in Shepherd's Bush

Shepherd’s Bush isn’t the hottest area of London, being located farther out from main tourist areas and central London. Perks include the stadium-sized music venue Shepherd’s Bush Empire, which puts on various big-name gigs on a constant basis. Europe’s largest urban shopping center, Westfield’s, whose sister branch has opened for the 2012 Summer Olympics in Stratford, is also located just next to the tube station and a short walk from the hotel. Notting Hill Gate and Portobello Market, as well as the Lyric Theatre in Hammersmith are also nearby. As this is not central London, be slightly wary when walking around at night.

  • 5-minute walk to Shepherd’s Bush station and Westfield’s shopping mall
  • 8-minute tube ride to Notting Hill Gate station and Portobello Market
  • 10-minute tube ride to Queensway station and Hyde Park
  • 13-minute bus ride to Hammersmith and Lyric Theatre
  • 15-minute tube ride to Bond Street station and West End shopping district including Selfridge’s
  • 18-minute tube ride to Tottenham Court Road Station and Soho
  • 25-minute tube ride to Piccadilly Circus and Piccadilly theatres
  • 26-minute tube ride to Covent Garden
  • 26-minute tube ride to Westminster station including Westminster Abbey, Big Ben, Houses of Parliament and scenic walks along the Thames
  • 26-minute tube ride to Charing Cross station including Trafalgar Square, London ICA, and National Portrait Gallery
  • 32-minute tube ride to Hyde Park Corner station and Green Park, including Buckingham Palace
  • 34-minute tube ride to Knightsbridge station and Knightsbridge shopping district including Harrods

 Rooms

Relatively spacious, with a blend of contemporary and traditional styles

Living room of the K Suite
Living room of the K Suite
  • Rooms are a blend of contemporary and traditional styles, featuring clean lines, dark wood and black lacquer furniture, and a palette of neutral colors.
  • Room amenities are somewhat sparse: There's a hot drinks station, but no iPod docks, and a fee for Wi-Fi. Bathrobes are supplied in the Deluxe Room category and higher.
  • The lowest room category, the Junior Double, comes with an oversized single bed and is meant for single occupancy.
  • A sofa seating area is offered in the Deluxe room category and higher.
  • Executive Rooms are spacious and feature limestone tiling in the bathroom.
  • The K Suite features floor-to-ceiling windows, a walk-in wardrobe, and a sleek glass partition that separates the bedroom from the living room. The bathroom has limestone tiling and a freestanding tub with separate shower.

 Features

A beautiful, full-service spa, a modern fitness center, and several meeting and event spaces

The Snow Paradise room
The Snow Paradise room

K Spa features elegant and sophisticated interiors, a separate manicure room, footbath corner, hydrotherapy pool, “Snow Paradise” facility, a sauna, and a Sanarium (a Sanarium isn't quite as hot as a sauna). The “Snow Paradise” room is meant to follow a hot steam treatment, and is based on Finnish spa techniques of using hot-cold therapy to stimulate circulation and the immune system.

  • Modern fitness center features Star Trac cardio equipment with individual TVs, strength training equipment, free weights, and stretching mats. Personal trainers available upon request.
  • Meeting rooms with Internet access and direct dial phones
  • View full list of amenities

 Food

Sophisticated bar with fireplace and modern European cuisine

Kanteen restaurant
Kanteen restaurant
  • ‘’’K Lounge Bar’’’ is a sophisticated spot set against an elegant backdrop of floor-to-ceiling windows and white fringe chandeliers.
  • ‘’’Kanteen’’’ serves a standard menu of modern European fare and features leather seating in rich blues and reds, paired with chunky splashes of colored light.

 Bottom Line

K West is smart and sophisticated, but there are some notable drawbacks: an isolated location, purportedly poor customer service, and extra fees for just about everything -- including the gym, Wi-Fi service, and spa access. The beautiful spa is a main attraction, though, with sleek style and impressive facilities (the hydrotherapy pool and "Snow Paradise" room are particularly noteworthy). Rooms have attractive decor that's a blend of contemporary and traditional, but they lack iPod docks.

Things You Should Know About K West Hotel & Spa

Address

  • Richmond Way , London, England W14 0AX United Kingdom

Room Types

  • Deluxe Room
  • Embassy Suite
  • Executive Room
  • Junior Double Single Room
  • K Suite
  • Superior Double Room

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Hotel Features

Number of Rooms: 220
Pool: N/A
Fitness Center: Yes
Spa: Yes
Cribs: Yes
Jacuzzi (in room): N/A
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Hotel Information

Location: London, England
Address: Richmond Way , London, England W14 0AX United Kingdom
(See Map)
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