Photos and Review by Oyster.com Investigators
This hotel in a mall is a conveniently located option in downtown L.A.
The 485-room Sheraton Downtown is built into a busy downtown L.A. mall, Macy's Plaza. Yet even though the hotel has an entrance in the mall (as well as one on the street), the lobby is quiet, never congested, even with a convention in the ballroom. The 325-square-foot standard rooms are spacious, clean and quiet. The corner rooms have huge windows that give guests a view of downtown and dress the room in warm Southern California light. The bathrooms are roomy too. Soft renovations to corridors and hotel rooms were done in 2012, and the ballrooms have received upgrades as well.
Being part of a mall can come in handy. The food court's noodle shop, sushi restaurant, and Carl's Jr are convenient alternatives to the hotel's run-of-the-mill dining options (the Brasserie, a decent breakfast buffet and the lobby bar.) And with a Rite Aid outside the door and a mall full of stores, a guest in search of a forgotten necessity doesn't have to rely on a gift shop full of L.A. tchotchkes.
Where the hotel stumbles is in delivering attentive service. Room service hours are limited, though it's quick, and the food is surprisingly fresh. But special requests are less well executed. At a business-oriented, mid-priced hotel chain, personalized service isn't what you'd expect. But guest services is difficult to reach (the desk in the lobby is often unmanned, and calls, when answered, are sometimes routed to the wrong department). Plus, some of the staff don't seem to know the area well (a staffer couldn't give me directions to the nearby Museum of Contemporary Design, even with a map in front of him).
The key reason to go to the Sheraton is the convenient downtown location. It's a viable option for families or business travelers looking to stay in the heart of the financial district. But the Standard Downtown Los Angeles right next door is just as inexpensive and has a much livelier scene.
Downtown and near the financial center, USC, the convention center, Walt Disney Concert Hall, and the Staples Center
Located a block off Figueroa Street, downtown L.A.'s main street, the Sheraton has an ideal location for travelers doing business at the Los Angeles Convention Center or in the city's densely packed financial district.
The 485-room Sheraton Downtown offers a great location for doing business downtown, getting to a Lakers game, visiting the nearby USC campus, or shopping at the attached Macy's Plaza mall, and the affordable rooms are clean and comfortable. Just don't expect much service or extras, or much in the way of atmosphere.