Viceroy Palm Springs Rating: 3.0 Pearls
Palm Springs, Greater Palm Springs, California Desert

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

  • Suites and villas with full parlors, fireplaces, and kitchens
  • Three pools make for an array of swimming options (two are adults-only and one is for families)
  • Beautifully landscaped grounds with pretty mountain views and lovely courtyards
  • 24-hour fitness center (albeit small)
  • Downtown's shops and restaurants are within walking distance
  • Restaurant serves gourmet cuisine and specialty cocktails in a chic, cheerful space
  • Spa has a fun retro modern look and offers an array of services in indoor and outdoor treatment areas
  • Free valet parking
  • Outdoor guitar performances on select evenings
  • Pets are allowed

Cons

  • Not on par with other Viceroy properties
  • Pricey in-season
  • Soiled upholstery; worn-out, scuffed furniture; and some cleanliness issues
  • Dated kitchenettes in villas
  • Small bathrooms with low-quality fixtures
  • Old style wall air-conditioners
  • Late check-in time (4 pm)
  • Resort fee for Wi-Fi

Bottom Line

The Viceroy properties are usually chic and luxurious, but this property falls just a bit short of the mark. While the updated Hollywood Regency design is eye-catching in black, yellow, and ivory, and rooms are stylish enough, the furniture and upholstery shows minor wear. The landscape hits a higher note with 67 bungalow-style accommodations spread around several lovely courtyards and pools. The hotel aims to make the pool experience as pleasant as possible for all types of guests by offering one family pool and two adults-only pools. Fitness buffs can work out 24/7 on modern equipment, though the gym is small. The spa has a variety of treatments, including an exfoliation with black lava. Guests can dine on California cuisine at Citron or walk a few blocks into town and choose from a bevy of restaurants.

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 Scene

Peaceful surroundings

The vibe here is one of relaxation and tranquility. The adults-only pools surrounded by quiet courtyards make for a serene ambiance in some sections of the hotel grounds. And when the sun goes down, there are live acoustic guitar performances under the stars on select evenings. For those who prefer to relax inside, there are yoga classes and a bevy of spa treatments available, as well as specialty cocktails and gourmet California cuisine.

 Location

Within walking distance of downtown and its array of restaurants and shops

The immediate area around the hotel is a quiet neighborhood. A few streets away is Palm Canyon Drive, which is Palm Springs' main street that is filled with shops and restaurants. The Palm Springs Art Museum is a 10-minute walk from the hotel. A 10-minute drive will get you to the airport and the Elvis Honeymoon Hideaway. A 15-minute drive will land you at the Palm Springs Aerial Tramway. The tram takes you up 6,000 feet to a forest with 54 miles of trails to explore. Bring a sweatshirt and wear sturdy shoes, as the temperature can drop 30 degrees and trails are rocky.

 Rooms

Stylish rooms with small bathrooms

There are several room categories, which range from a standard king to a two-bedroom villa. All are very stylish in ivory and black with pops of yellow. White drapes embellished with black greek key borders add drama to the room. Beds are super comfortable with Italian linens, and down comforters and pillows. The bathrooms are lackluster and small, with low-quality hardware. While the Dorrington one-bedroom villa has an eye-popping dining room, spacious seating area, and private outdoor patio, the kitchenette has low-end appliances and the small bathroom is disappointing with plain tiled floors, painted walls, little counter space and shower/tub combos. Luxury amenities include flat-screen TVs, minibars, turndown service, designer toiletries, and robes. Some guests have complained about worn furnishings and cleanliness issues in the rooms.

 Features

Amenities designed to get guests swimming, sunning, and soaking

Guests can start the morning with a cup of free coffee or tea and free newspaper in Citron. Three heated pools provide different environments aimed at making the poolside experience enjoyable for all guests. The 40-by-17-foot family pool is lined with cabanas (fees apply) for shade. The two other pools, in adjacent courtyards, are adult-only and are paired with hot tubs. Recreational activities such as the fitness center, yoga classes, bicycles, and aerobics are included in the resort fee. The spa has a fun retro modern vibe and offers an array of services in indoor treatment rooms and outdoor cabanas. The resort's restaurant, Citron, serves three meals daily in an airy dining space with a chic and cheerful feel.

 Bottom Line

The Viceroy properties are usually chic and luxurious, but this property falls just a bit short of the mark. While the updated Hollywood Regency design is eye-catching in black, yellow, and ivory, and rooms are stylish enough, the furniture and upholstery shows minor wear. The landscape hits a higher note with 67 bungalow-style accommodations spread around several lovely courtyards and pools. The hotel aims to make the pool experience as pleasant as possible for all types of guests by offering one family pool and two adults-only pools. Fitness buffs can work out 24/7 on modern equipment, though the gym is small. The spa has a variety of treatments, including an exfoliation with black lava. Guests can dine on California cuisine at Citron or walk a few blocks into town and choose from a bevy of restaurants.

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Hotel Features

Number of Rooms: 67
Pool: N/A
Fitness Center: Yes
Spa: Yes
Pets Allowed: Yes
Cribs: N/A
Kids Club: N/A
Jacuzzi (in room): N/A
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Hotel Information

Location: Palm Springs, Greater Palm Springs
Address: 415 South Belardo Rd, Palm Springs, CA, 92262 United States of America
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