The Royal Hideaway Playacar Rating: 5.0 Pearls
Playa del Carmen, Riviera Maya, Mexico

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

  • Adults-only all-inclusive resort on a beautiful stretch of sand
  • A short drive from great shopping along Playa’s Fifth Avenue
  • Upscale rooms with balconies and modern amenities
  • Six outstanding restaurants, including a chef’s table
  • Six pools
  • High-end spa with salon services
  • Small fitness center, plus two lit tennis courts
  • Free Wi-Fi throughout
  • Free non-motorized water sports

Cons

  • Main pool can get a little loud and rowdy
  • Only one bar remains open after midnight

Bottom Line

The Royal Hideaway is a member of exclusive hospitality consortium Leading Hotels of the World, and as such is one of the most luxurious properties in the area. It features upscale rooms with high-end amenities, a full-service spa with great treatments, several pools, and the best food around. The beautiful grounds, overall sophisticated vibe, adults-only policy, and beautiful beachfront location a short drive from shopping on Playa’s Fifth Avenue make it one of the most attractive options for couples in Playacar.

Categories

, , , ,

Oyster Hotel Photos

View All 7 Albums

Customers Who Viewed The Royal Hideaway Playacar Also Viewed

The Royal Playa del Carmen
16% viewed
The Royal Playa del Carmen
Playa del Carmen, Riviera Maya
Paradisus Playa del Carmen La Perla
10% viewed
Paradisus Playa del Carmen La Perla
Playa del Carmen, Riviera Maya
El Dorado Casitas Royale
6% viewed
El Dorado Casitas Royale
Puerto Morelos, Mexico

Oyster Hotel Review

 Scene

A gorgeous property with European flair and the best food around

The Royal Hideaway wows at first sight. A red carpet placed along a wide, airy hallway dotted with colonial-style benches, candelabra, and plants guides guests to a stunning, two-story reception area where the concierge welcomes them with a flute of champagne and a cool towel.

The old-world-inspired lobby is probably one of the most striking public areas in the hotel, with long, narrow windows showing off a beautiful garden view and a grand staircase that descends to the lower level, where guests can read one of the books borrowed from the hotel’s library. The reception area features a dome with a skylight, as well as elegant decor, including a couple of European paintings, and two wooden desks where guests are checked in.

Several two- to three-story buildings house the hotel’s 200 rooms and suites, all featuring balconies or terraces overlooking the manicured grounds. Winding paths dotted with fountains, man-made ponds, and palm trees run between the buildings, making this all-inclusive feel smaller and more intimate.

Children under 13 are not allowed in the resort, so those looking to spend a quiet vacation will probably find this to be more relaxing than many other hotels in Riviera Maya. However, note that the main pool area can get a little loud during the day. But there are quieter spots in the hotel, including the beach and a handful of other pools.

 Location

On a white-sand beach within a short drive from Playa's Fifth Avenue

The Royal Hideaway is located on the southern end of Playacar, a resort community just south of Playa del Carmen. There are several high-end properties surrounding the hotel, but little else can be found within walking distance. However, Playa’s Fifth Avenue -- home to great shopping -- is just a short drive away. The resort is located on one of the best beaches in the area, with fine white sand, and turquoise waters.

It used to be the home of the Mayans and after that a small fishing village, but now Playa del Carmen -- or "Playa" as the locals call it -- is full of exciting nightclubs, popular restaurants, cute boutiques, and resort hotels that sit on lovely white sandy beaches.

  • 50-minute drive to Cancun International Airport
  • 12-minute drive to Playa’s Fifth Avenue
  • 9-minute drive to downtown Playa del Carmen
  • 20-minute drive to Xcaret Eco Theme Park
  • 40-minute drive to Xel-Ha Park
  • 50-minute drive to Tulum
  • 1-hour drive to downtown Cancun
  • 2-hour-50-minute drive to Chichen Itza

 Rooms

Bright and airy, with colonial decor

The Royal Hideaway’s 200 rooms are housed is several low, yellow buildings surrounded by lush greenery dotted with fountains and small ponds. They all have furnished balconies or terraces with garden or ocean views, jetted tubs, walk-in showers, modern amenities -- including flat-screen TVs, iPod docks and free Wi-Fi -- and upscale colonial decor. There are several two-and three-story suites with whirlpools on the terrace.

  • 37-inch flat-screen TVs with satellite channels
  • DVD players
  • iPod docks
  • Stocked minibars
  • Furnished balcony or terrace
  • Marble bathrooms with jetted tubs and separate showers
  • Bulgari toiletries
  • Free Wi-Fi
  • Air-conditioning and ceiling fans
  • Fresh fruit basket upon arrival
  • Coffeemakers
  • Bathrobes

 Beach

A gorgeous stretch of white sand with turquoise waters

The hotel is located right on a white-sand beach, considered to be one of the best stretches in the area. It features lots of loungers and bar service. It is adjacent to other hotels' pools, but it is normally quiet, as most people stay by the infinity pool, which has music and bar service.

 Pool

Several pools, two with ocean views

The hotel features six pools, two of which feature ocean views. The infinity pool is the most popular one, offering bar service and music during the day. It’s the loudest of the pool areas, and can get crowded from early in the morning.

Those who want to relax might want to head to the garden pools, which don’t offer bar service and are mostly empty. They’re quieter and more private, and feature lots of loungers and tropical plants.

 Fitness Center

Small but well-equipped and with garden views

The fitness center is divided into two areas, both with natural light and modern equipment. The machines don’t have individual TV screens, but there are several flat-screen TVs in the largest room. The other room, full of treadmills, has pool views.

 Spa

A small, relaxing spa with wonderful treatments

The Royal Hideaway’s spa, located adjacent to the fitness center, is small and relaxing, with elegant decor and several treatment rooms. Spa services include massages using high-end Alquimia products and salon services.

 Food

Six restaurants serving outstanding food in elegant spaces

The hotel features six restaurants -- ranging from formal to casual -- known for serving some of the best food in the area. They can get pretty busy, and reservations are not only required, but encouraged to be made way in advance, even before the trip.

  • Las Ventanas serves creative cuisine for dinner only. Foodies might want to consider booking the Chef’s Table (for and extra fee), which is an experience that allows guests to have a prime table in the restaurant’s kitchen and interact with the chef.
  • Spices is a casual restaurant serving local specialties in an elegant room with ocean views. It is the only restaurant open for all three meals and does not have a dress code.
  • Palazzo is the hotel’s Italian restaurant. It features outdoor seating and ocean views, and is open for dinner only.
  • Club Royale offers theater dinner weekly.
  • Azia is the hotel’s most lauded restaurant, and serves Japanese and Thai cuisine for dinner in a stylish space.
  • The Grill is an a la carte restaurant open for dinner only.
  • The Deck serves snacks, sandwiches and Mexican small plates for lunch in a casual atmosphere. It does not require reservations and has no dress code.
  • Afternoon tea is served daily on the terrace adjacent to Las Ventanas restaurant and is included in the all-inclusive rate.

 Drinks

Several bars -- including one by the main pool and beach -- but only one is open late

  • Bar Allegria has a nice selection of drinks, and outdoor seating. It is the only bar in the resort open late.
  • The Piano Bar is an elegant space with a great cocktails menu.
  • Las Ventanas Lounge Bar is located adjacent to Las Ventanas restaurant and is a great spot to grab a drink while waiting for your table to be ready, or for a nightcap.
  • The Deck Bar opens after breakfast and closes before dinner, and offers drinks, cocktails and fresh juices.

 All-Inclusive

The all-inclusive rate offers access to all the hotel’s facilities and restaurants, plus a few other perks.

  • Breakfast, lunch, dinner and snacks at any of the six restaurants
  • Drinks at any of the hotel’s bars
  • Free Wi-Fi throughout the property
  • 24-hour room service with a short menu of small bites
  • Concierge services in each of the buildings housing guestrooms
  • Bar service at the main pool and the beach
  • Two lit tennis courts
  • Access to the fitness center
  • Non-motorized water sports
  • Champagne check-in
  • DVD library
  • Nightly entertainment
  • All taxes and gratuities

 Services

Upscale services include champagne check-in and 24-hour room service.

  • Free Wi-Fi
  • Champagne check-in with chilled towels
  • 24-hour room service
  • Drinks service on the beach and at the main pool
  • Free non-motorized water sports
  • DVD library for guests to use during their stay
  • Loaner bikes
  • Car rental service in the lobby
  • Laundry and dry cleaning services
  • Business services
  • Tennis and golf lessons upon request (for a fee)
  • Tours and day trips for a fee

 Bottom Line

The Royal Hideaway is a member of exclusive hospitality consortium Leading Hotels of the World, and as such is one of the most luxurious properties in the area. It features upscale rooms with high-end amenities, a full-service spa with great treatments, several pools, and the best food around. The beautiful grounds, overall sophisticated vibe, adults-only policy, and beautiful beachfront location a short drive from shopping on Playa’s Fifth Avenue make it one of the most attractive options for couples in Playacar.

Things You Should Know About The Royal Hideaway Playacar

Address

  • Lote Hotelero #6 Fracc. Playacar Playa del Carmen, Quintana Roo C.P. 77710, Mexico

Enter dates for best prices

Check-in
Check-out
Guests
 AVG/NIGHT 
Hotels.com  
Expedia.com  
Tingo.com  
Booking.com  
Travelocity  
Otel.com  
Priceline.com  
CheapTickets.com  

All About Oyster

You Can't Return a Bad Vacation.

Our special investigators visit, photograph, review and rate each hotel. We uncover the truth, before it's "uh-oh" time.

Go undercover with an Oyster Investigator The Today Show
Go Undercover with an Oyster Investigator
See 56 Videos of Oyster on TV

Nearby Hotels to Consider

La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
Playa del Carmen, Riviera Maya
Rating: 30 Pearls

Distance: 0.2 mi
Maya Villa Condo Hotel & Beach Club
Maya Villa Condo Hotel & Beach Club
Playa del Carmen, Riviera Maya
Rating: 40 Pearls

Distance: 0.3 mi
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel & Beachclub
Playa del Carmen, Riviera Maya
Rating: 40 Pearls

Distance: 0.3 mi
Gran Porto Real Resort and Spa
Gran Porto Real Resort and Spa
Playa del Carmen, Riviera Maya
Rating: 35 Pearls

Distance: 0.3 mi

Hotel Features

Number of Rooms: 200
Pool: Yes
Fitness Center: Yes
Spa: Yes
Internet: Yes
Cribs: Yes
Jacuzzi: Yes
View All

Hotel Information

Location: Playa del Carmen, Riviera Maya
Address: Lote Hotelero #6 Fracc. Playacar Playa del Carmen, Quintana Roo C.P. 77710, Mexico
(See Map)
Loading Live Rates
Loading...