Design Suites at Castle Beach has received mixed reviews for its staff and facilities over the years. The 115-room high-rise building houses a combination of residences and vacation rentals, and some residences available to travelers seem to have been poorly maintained. A number of guests cite unkempt rooms, hallway odors, malfunctioning elevators and a lack of attentive management. But others reported that their rooms were tidy and well-equipped. One fact almost all guests agree on, though, is that many of the hotel's employees seem to have had no professional training and are occasionally rude. If top-notch customer service and a guarantee of sparkling, up-to-date amenities are more important than affordable rates, it's probably best to book elsewhere.