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Review Summary


Pros

  • Tranquil white-sand beach with views out over Isla Mujeres and the sunrise
  • Seven pools with lounge chairs and cabanas, four heated in winter
  • Luxurious rooms with whirlpool tubs and balconies; some have ocean views
  • Certain rooms have swim-up access or private plunge pools
  • Full-service spa with saunas, steam rooms, and hydrotherapy pool
  • Nine gourmet restaurants, 11 bars, and a beach snack grill
  • 3,500-square-foot, 24-hour fitness center
  • 24-hour room service
  • 17,000 square feet of event space and meeting facilities
  • Free Wi-Fi
  • No children allowed (con for some)

Cons

  • 30-minute drive from downtown and at least an hour from the airport
  • Ground-floor rooms lack privacy
  • Beach not quite as impressive as some to the south

Bottom Line

This 450-room luxury all-inclusive is set in the heart of a private resort community to the north of Cancun. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Certain categories have swim-up access or private plunge pools. All the features expected for this caliber of resort are here, including seven pools, nine restaurants, 11 bars, and a high-end spa. The secluded location is part of the appeal for many, but may be too isolated for some -- and the white-sand beach, while tranquil, isn't as impressive as those in the Hotel Zone. This is one of the top luxury options in the Cancun area, and is for adults only; families may want to consider the neighboring and similarly luxurious Beloved Hotel or Finest Playa Mujeres. 

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Scene

An adult-only all-inclusive luxury resort far from the touristy Hotel Zone

The lobby of this luxury property leads to a massive atrium with a martini bar set under a stained glass ceiling

The Excellence Playa Mujeres sets the stage for luxury from the moment visitors enter the resort. Staff members wearing pith helmets greet guests with hot towels and cold water, and escort them into the Egyptian-themed lobby, which is meant to evoke feelings of being an explorer from an earlier era. Expect lots of tan marble (calling to mind desert sands), wood paneling, a large chess set, touches of greenery, and a few ancient-looking artifacts and statues. The lobby leads to a cavernous multi-story atrium under a stained glass ceiling and centered around a dramatic staircase. The main building houses many restaurants and bars, some of which overlook the main staircase from interior balconies. A martini bar sits at the lowest level, where doors lead out to the main grounds, resort pools, room buildings, and sea.

The Excellence shares a private resort complex with The Beloved Hotel, Finest Playa Mujeres, and La Amada, all of which make use of the inland marina that houses 170 slips. The location far from the touristy Hotel Zone and the luxury price tag discourage party-oriented visitors, and guests include couples of all ages, mainly from the U.S. and Canada. The secluded location also makes it hard to explore off-site -- but with so many features on-site, few guests seem to mind. In addition to lounging, eating, and drinking, guests can partake in land and water activities such as kayaking, snorkeling, windsurfing, paddleboarding, scuba lessons, water polo, yoga, and Spanish classes. Add to that the meeting spaces, spa, library, pool tables, ping-pong tables, and the stage with nightly events, and it's no wonder most guests are content never to leave the premises. 

All in all, this is one of Cancun's top luxury options. Those seeking an adult-only option in the Hotel Zone should consider the Hyatt Zilara

Location

On a secluded stretch of beach north of downtown Cancun, with sunrises that stretch across the horizon

Map of Excellence Playa Mujeres

The Excellence Playa Mujeres is located in the far north end of Cancun, beyond the city itself in a section of the city near Isla Blanca. The area takes its name from the Isla Mujeres, the island that sits directly out across the ocean from the resort itself, and the beach the resort is located on, Playa Mujeres.

Being this far out means that once guests arrive, they are mostly stuck at the resort. Although taxis are available for trips into town, there are no public transportation options available.

The resort is at least an hour from the airport with traffic, 20 to 30 minutes from downtown, and roughly an hour away from the Hotel Zone and the Cancun Convention Center. However, the ferry to Isla Mujeres – Ultramar – is 10 minutes away by taxi.  

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Rooms

Luxurious, modern rooms with whirpool tubs and balconies; some face the ocean

The Excellence Club Junior Suite (Ocean View) is luxurious, with upscale decor details such as the four poster bed and marble tile flooring

There are 450 rooms at the Excellence, starting with the 807-square-foot Junior Suite. All rooms have furnished balconies, or on the ground floor, patios, and units with rooftop terraces also have a plunge pool and shower. The majority of the rooms have views out over the spa or pools, with ocean views reserved for the Excellence Club Junior Suite Ocean Front, Two-Story Rooftop Terrace Suite, Honeymoon Suite, and Imperial Suite. There are also swim-up suite options available. Four ADA rooms are on offer.

The rooms are decorated in shades of cream and have marble tile floors and wooden furniture (including four-poster beds in many rooms); the overall effect is sophisticated and airy. Junior Suites have either a king-size bed or two double beds, and all other rooms feature king-size beds. Tech amenities include flat-screen TVs and iPod docking stations. For relaxation, guests will find burning incense and calming music playing upon their arrival, bathrobes and slippers provided, and large whirlpool tubs that are positioned in the living spaces, by glass windows that open to the balconies. For dining and drinking in-room, there are fully stocked mini-fridges, high-end liquor cabinets, coffee- and tea-making facilities, and 24-hour room service. Excellence Club guests get extras such as premium minibars, Bulgari toiletries, and Nespresso machines. 

All of the rooms have a marble bathroom with a two-person rainfall shower, a separate water closet, and double vanities with luxury toiletries, a hairdryer, and a scale.

There’s also a an insulated and closed-off cubby just to the side of the entryway where the staff delivers room service. This helps ensure guest privacy and prevents the smell of food from permeating the room until guests are ready to eat. 

Rooms and Rates

Beach

A tranquil stretch of white-sand beach

The white sand beach offers relatively calm waves and plenty of palapas, daybeds, and sun loungers

The Excellence Playa Mujeres is set on a beautiful white-sand beach equipped with palapas, sun loungers, daybeds, massage areas, and a beach snack grill. The entire stretch of Playa Mujeres is relatively calm without large waves, and relatively clear of seaweed due to the currents that sweep around Isla Mujeres and carry the bulk of it along the eastern coast of the tourist strip. Emphasis on the word "relatively;" we did spot some minor seaweed accumulation along the shore. The beach isn't quite as large and the sand not quite as powdery as some stretches in the Hotel Zone, but it's still lovely. 

Features

Seven pools, a huge gym, and meeting space

The main pool area is one of seven pool on-site and has a swim-up bar and ocean views

There are seven pools to choose from, four of which are heated during the winter months. Accompanying those are four hot-water whirlpools independent from the main pools, plus five integrated whirlpools. A serpentine lazy river that guests can float down ties it all together. Two of the heated pools and whirlpools are for Excellence Club guests only; those who upgrade will also get a private concierge desk and private lounge with free Wi-Fi, buffet, and bar service.

The 3,500-square-foot, 24-hour gym features a full range of workout equipment, including modern cardio equipment, full sets of weights, and weight machines. Also available are a variety of classes and workout rooms for yoga and aerobics, as well as a fitness trail for those who prefer getting out into the tropical scenery for their morning run or hike.

The resort also has its own meeting spaces, with 17,000 square feet available, including boardrooms and flexible breakout rooms. 

Food

Nine all-inclusive restaurants, 11 bars, and a beach grill

The hotel provides nine all-inclusive restaurants, including The Grill, which provides al fresco lunch and dinner in a poolside space

The restaurants include Mediterranean, Italian, Mexican, Oriental, French, and Indian options. The Flavor Market focuses on pairing gourmet tasting menus with fine wines, and The Lobster House provides local fish and seafood specialties.

Also available are takeaway wood oven pizza, the lobby bar and coffee bar in the main square, a swim-up pool bar, the lounge on the beach, and the fruit juice bar by the spa. Reservations are not required for dinner, and all meals include vegetarian options. Smoking is available in some of the restaurants, while some are exclusively non-smoking.

Spa

An extensive selection of luxury treatments, hydrotherapy pool, saunas, and romantic couples areas

The hydrotherapy pool offers a range of water-based features at the excellent Miile Spa

The Miile Spa at Excellence Playa Mujeres is one of the high points of the resort. It is located in a secluded area, and there are spa suites for couples. The hydrotherapy pool has high-pressure water hoses and a bubble massage bench, as well as exercise lanes for counter-current swimming, plus a temperature contrast stone walk.

There are also double massage beds, a cold plunge pool, Swedish saunas, steam baths, an ice-treatment room, Scottish and Cuban showers, and a variety of spa suites with private relaxation areas where guests can soak in a mud bath, get a facial, have a Vichy shower, or experience a shirodara ritual. A beauty parlor offers pedicures, manicures, and haircuts.

Amenities

Key Features
Pool
Fitness Center
Spa
Internet
Jacuzzi
Hotel Services
Transport to / from Hotel
Concierge
Dry Cleaning
Free Breakfast
Laundry
Room Service
Things to Do
Beauty Salon
Business Center
Fitness Center
Gameroom / Arcade
Golf Course
Located on the Beach
Pool
Spa
Tennis Court
Room Features
Air Conditioner
Balcony
Television
Mini Bar (with liquor)
Separate Bedroom / Living Room Space
Internet
Address
Prolongacion Bonampak, S/N, Punta Sam, Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Quintana Roo 77400, Mexico
Phone 52 (998) 872-8600
Room Types
  • Excellence Club Honeymoon Suite Oceanfront
  • Excellence Club Imperial Suite Oceanfront
  • Excellence Club Junior Suite Oceanfront
  • Excellence Club Junior Swim-Up Suite Ocean View
  • Excellence Club Two-Story Rooftop Terrace Suite With Oceanfront
  • Junior Suite Spa or Pool View
  • Junior Swim-Up Suite Spa or Pool View
  • Two-Story Rooftop Terrace Suite Spa or Pool View

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