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Review Summary


  • Unique location surrounded on three sides by water
  • Massive main pool, plus a private pool for Preferred Club guests
  • Spacious rooms have balconies and marble bathrooms
  • Serene spa with extensive treatment options
  • Five restaurants, five lounges, and 24-hour room service
  • Large, cheery kids' club with supervised activities
  • Lagoon where guests can swim with dolphins (fees apply)
  • 24-hour concierge


  • Some seaweed debris on the beach
  • Fitness equipment somewhat dated
  • Fee for Wi-Fi

Bottom Line

The all-inclusive, family-friendly Hyatt Ziva Cancun is in a convenient location near shops and restaurants, but still maintains a relatively tranquil atmosphere. The property occupies a unique spot in the Hotel Zone, with sprawling grounds that jut out into the ocean. Highlights include a cheery kids' club, serene spa, massive pool, and saltwater lagoon where guests can swim with dolphins. The all-inclusive rates include just about everything, but some guests feel nickel-and-dimed when they have to pay for in-room Wi-Fi.

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On a somewhat quiet promontory in the lively northern area of the Hotel Zone

Map of Hyatt Ziva Cancun

Hyatt Ziva Cancun is located in the northern area of the Hotel Zone, less than a 30-minute drive from the airport. It is a great spot for those who looking for the quintessential Cancun experience, with plenty of restaurants, shops, and clubs nearby. The sprawling grounds feel a bit more tranquil than neighboring resorts, thanks to the hotel's unique spot on a promontory surrounded by crystal-clear waters.

Comprised of a narrow strip of land flanked by the green waters of the Nichupte Lagoon on one side and the Caribbean's turquoise waves on the other, the Hotel Zone is where most of the all-inclusive, self-contained resorts are located in Cancun. This one long stretch of white sand is lined with hotels and businesses that cater exclusively to tourists, with most locals living in the downtown area (known as Ciudad Cancun). Alongside the massive resorts are a mix of entertainment spots, restaurants, and retail malls -- including the open-air La Isla Shopping Village and the cavernous Kukulcan Plaza, which both offer a mix of luxury boutiques, souvenir shops, and eye-catching art.

At the heart of the Hotel Zone is an area known as Party Center, home to the city's most well-known clubs like Coco Bongo, Dady'O, and The City. Once darkness falls, the fiesta begins, with clubs, bars, and lounges here and in the surrounding areas providing a steady supply of alcohol, along with lively entertainment that ranges from booming techno beats to mesmerizing acrobatic performances.

  • 29-minute drive to Cancun International Airport
  • 21-minute drive to downtown Cancun (Ciudad Cancun)
  • 46-minute drive to snorkeling and quiet beaches in Puerto Morelos
  • One-hour drive to Playa del Carmen, a laid-back and bustling town with great shopping and a well-heeled crowd
  • One-hour and 44-minute drive to the Mayan ruins at Tulum

Rooms and Rates

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Key Features
Fitness Center
Kids Club
Hotel Services
Dry Cleaning
Free Breakfast
Rental Car Service Desk Onsite
Room Service
Family Services
Babysitting Services
Kids Allowed
Kids Club
Supervised Kids Activities
Things to Do
Business Center
Fitness Center
Gameroom / Arcade
Located on the Beach
Tennis Court
Room Features
Air Conditioner
Mini Bar (with liquor)
Separate Bedroom / Living Room Space
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Phone 52 (998) 848-7000
Also Known As
  • Dreams Cancun Resort & Spa - All Inclusive
Room Types
  • Club Jacuzzi Junior Suite
  • Club Ocean Front Room
  • Deluxe Dolphin Front View
  • Deluxe Dolphin Ocean View Room
  • Deluxe Ocean Front Room
  • Deluxe Room
  • Honeymoon Suite
  • Master One Bedroom Suite

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