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Review Summary


Pros

  • Massive luxury resort with chic and stylish interiors
  • Within walking distance of top nightlife spots, restaurants, and bars
  • Two beautiful white-sand beaches with loungers and cabanas, plus water sports available
  • Spacious, stylish rooms and suites with modern comforts, furnished balconies, and marble bathrooms
  • Three infinity-edge pools and two hot tubs -- inlcuding adult-only pool
  • Eight restaurants, three lounges, and six bars offer an array of dining and drinking options, plus various food carts
  • Extensive spa with 13 treatment rooms, steam room, sauna, massage waterfalls, and more
  • State-of-the-art fitness center, plus fitness classes available
  • Kids' club with large play area, kids' pool, and water play area
  • Plenty of meeting and event space
  • Various activities and all-day entertainment
  • Range of shops, including jewelry, fashion, and souvenirs
  • Free Wi-Fi

Cons

  • Food gets mediocre reviews
  • Children under 13 not allowed in Swim Up Suites (pro for some)
  • Occasional complaints about service in restaurants

Bottom Line

With a scenic location on two pristine white-sand beaches and a wealth of features and services, the massive, all-inclusive Hyatt Ziva Cancun is a great luxury choice for both families with kids and couples wishing to relax. Three infinity-edge pools, extensive spa facilities, and myriad of dining and drinking options -- though food gets mediocre reviews -- give guests plenty of choices, while Cancun's top nightlife spots are within walking distance. A kids' club with a pool and water play area keeps the young ones occupied, while those wishing to avoid the family-friendly scene can opt for a room in the adult-only tower, with adult-only dining and a pool. The hotel's 547 rooms are spacious and stylish, equipped with modern amenities, luxe marble bathrooms, and private furnished balconies. This is the best family-friendly all-inclusive in the Hotel Zone; for better food, consider Grand Fiesta Americana Coral Beach Cancun, but lose the all-inclusive package here.

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Scene

Large, luxurious all-inclusive resort with stylish interiors, beautiful pools, and white-sand beaches, plus separate adult-only spaces

Surrounded by the sea on three sides and sitting on pretty and pristine white-sand beaches, this massive resort from the Hyatt brand stands out as one of the best all-inclusive resorts in the Hotel Zone. The only options that arguably exceed it, such as Le Blanc and sister property Hyatt Zilara Cancun, are for adults only, making this the best bet for parents with kids in tow. Formerly the Dreams Cancun, the property reopened as a Hyatt following a multimillion-dollar renovation in 2016. Rooms are housed in three towers, one of which is entirely for adults only, with its own pool, restaurant, and direct access to the spa -- a great solution that allows the resort to adeptly cater to both couples seeking a quiet getaway, and families with kids. The large grounds feature three large and immaculate infinity pools, with plenty of loungers and chic cabanas to while away the day in -- but the hotel's gorgeous white-sand beaches might be the more appetizing sun loafing option, with clear turquoise waters and palapa-shaded loungers lining the shore. There's even a dolphin habitat on the premises, where willing guests can swim with the creatures (for a fee).

Inside, the spacious, modern lobby is full of light, awash in neutral hues with cream-colored stone walls, gleaming floors, and handsome wooden elements. Comfortable couches, stylish chairs, and chic wooden coffee tables offer a place to relax in this airy space where the clean-lined, Scandinavian-chic decor is peppered with subtle Mayan accents, like patterned pillows and blue area rugs. Glass walls etched with a gossamer lattice design separate some parts of the space, a stylish and elegant visual element that doesn't sacrifice the natural light. The hotel's range of restaurants, lounges, and bars are equally stylish, some adhering to the same type of modern and minimal meets Mexican style, while other run the gamut from a traditional style with wood-paneled walls, tufted leather banquettes, and crisp white tablecloths, to casual, beachy spaces, to a classic American diner complete with seating in a turquoise Chevy from the '50s.

Location

Scenic beachfront location, within walking distance to top Cancun nightlife, restaurants, and bars

Map of Hyatt Ziva Cancun

Situated at the tip of Punta Cancun, this beachfront hotel occupies a scenic location on white-sand beaches, while being within walking distance of all the action and nightlife of central Cancun -- without all the noise. Top night spots like Coco Bongo, Senor Frog's, and the Cancun ICC are under a 10-minute walk from the resort, and there are various bars, restaurants, and shops that can be reached on foot. The Cancun International Convention Center is under a 10-minute walk, and the Peninsula Convention Center is a 15-minute drive. The port to Isla Mujeres is a 25-minute drive away. Downtown Cancun is around 20 to 30 minutes away via bus or taxi. The airport can be reached in 25 to 30 minutes.

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Rooms

Spacious, stylish rooms with private furnished balconies and top-notch amenities

The resort offers spacious rooms and suites with fresh and tasteful contemporary decor. Glass doors take over one wall, filling the spaces with sunlight and opening onto private furnished balconies -- some with lovely sea views, while others overlook the pools, grounds, or dolphin habitat. Decor is Scandi-chic meets Mexican flair: sleek and stylish modern wooden furniture and a palette of neutral hues are paired with colorful accents, like large paintings and other art, vibrant accent walls in bold hues, or colorful pillows and bed runners. All of the units are large and have sitting areas; suites have separate living/dining rooms (duplex suites are also available). 

Spa-like marble bathrooms have large walk-in rainfall showers with lovely decorative tile accents walls. Magnifying mirrors, hairdryers, toiletries, and robes and slippers are provided. (The whirlpool tubs found at adult-only sister property Hyatt Zilara are noticeably absent here, though balcony hot tubs can be found in the Club Oceanfront suites.) 

Standard amenities include satellite flat-screen TVs with bluetooth speakers, free minibars, individually controlled AC and heating, laptop safes, and free Wi-Fi. Guests staying in Club-level rooms get an array of extra perks and services, including a bottle of sparkling wine, VIP refreshment center with liquor, an espresso machine, and access to an exclusive Club Level lounge with premium drinks, continental breakfast, and more. Swim Up rooms have direct access to a semi-private pool (no children under 13 are allowed in these rooms). Turqouize is the resort's adult-only beachfront tower, with its own rooftop infinity pool, adult-only dining, and a private check-in and reception area. These rooms have private balconies with hot tubs and direct sea views.

Rooms and Rates

Features

Two beautiful beaches and three pools, lots of dining and drinking options, extensive spa and fitness facilities, kids' club with water play area, ample meeting space, and more

The hotel's beautiful beachfront grounds include two stunning white-sand beaches complete with loungers and palapas, plus cabanas are available for a fee. Various water sports are on offer, including snorkeling, kayaking, and paddleboarding. Guests can also relax around the resorts three infinity-edge pools and two large hot tubs, which are surrounded by plenty of loungers as well as cabanas available for rent. One of the pools is for adults only, and is accessible to guests staying at the adult-only beachfront tower. The resort also offers a separate kids' pool. Other family-friendly amenities include a kids' club for ages 4 to 12, with a large playroom with toys, games, and activities, as well as an outdoor water play area with slides. There's even a dolphin habitat on-site, where guests can swim with the creatures. In addition, the hotel offers an array of activities and entertainment, such as theater shows, water activities, and various lessons including tennis, Spanish, and dance. 

The hotel's Zen Spa offers extensive facilities and a full menu of treatments, with 13 treatment rooms (plus beachside treatments available) a steam room, sauna, cold plunge pool, a dual temperature whirlpool tub, massage waterfalls, and a hydrotherapy circuit overlooking the sea -- plus there's a beauty salon on-site. The state-of-the-art fitness center is well equipped with a full range of modern machines and is open 24/7. Fitness classes like yoga, stretching, aqua cycling and functional training are available.

Other amenities include a selection of on-site shopping, including jewelry, fashion, and souvenirs, as well as 16,000 square feet of meeting and event, with ballrooms that accommodate up to 400 guests. 

Food

Mediocre food, but 24/7 room service and top-shelf liquor

Eight restaurants, three lounges, and six bars offer a wealth of dining and drinking options, plus there are several food carts peppered throughout the property. Guests can opt for French, Asian, or Italian fare, indulge in some beachside ceviche, or chow down on some classic American diner grub, among other choices -- though overall, the food gets mediocre reviews from many guests, and some also complain about the service. Room service is available 24/7. Bars include a tequileria, poolside and beachfront drinks, a lounge that's open 24/7, and even a microbrewery with homemade artisan beer. The all-inclusive plan includes dining at all eight a la carte and buffet restaurants, as well as unlimited alcoholic and non-alcoholic drinks (and top-shelf liquor is included in the rate). 

Amenities

Key Features
Pool
Fitness Center
Spa
Internet
Kids Club
Jacuzzi
Hotel Services
Concierge
Dry Cleaning
Free Breakfast
Rental Car Service Desk Onsite
Room Service
Family Services
Babysitting Services
Kids Allowed
Kids Club
Supervised Kids Activities
Things to Do
Business Center
Fitness Center
Gameroom / Arcade
Located on the Beach
Pool
Spa
Tennis Court
Room Features
Air Conditioner
Balcony
Television
Mini Bar (with liquor)
Separate Bedroom / Living Room Space
Internet
Address
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Phone 52 (998) 848-7000
Also Known As
  • Dreams Cancun Resort & Spa - All Inclusive
Room Types
  • Club Jacuzzi Junior Suite
  • Club Ocean Front Room
  • Deluxe Dolphin Front View
  • Deluxe Dolphin Ocean View Room
  • Deluxe Ocean Front Room
  • Deluxe Room
  • Honeymoon Suite
  • Master One Bedroom Suite

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