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The Westin Ottawa 4.0

Ottawa, Ontario, Canada

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Review Summary

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  • Downtown location adjacent to the Rideau Canal and connected to the Rideau Centre shopping mall
  • Comfortable and stylish rooms with mini-fridges and coffeemakers
  • Upscale Shore Club steakhouse and bar
  • Fitness center with over a dozen pieces of cardio equipment and squash courts
  • Large indoor pool and adjacent whirlpool
  • 44,000 square feet of meeting space 
  • In-room spa treatments are available
  • Pets are welcome without a surcharge (a con for some)
  • Valet and self-parking options in a secure garage
  • Free Wi-Fi for SPG members (free to join)


  • Breakfast costs extra
  • Wi-Fi isn’t free unless you’re a SPG member (free to join)
  • Use of the business center’s computers requires a surcharge
  • Some rooms face walls

Bottom Line

The upscale Westin Ottawa has a convenient location adjacent to the Rideau Canal and connected to the Shaw Centre and Rideau Centre shopping mall. Given its central location, the 24-story hotel buzzes with activity, from meetings and government events to leisure travelers. Highlights include a large fitness center, indoor pool/whirlpool, fine-dining steakhouse, concierge, and 44,000 square feet of event space. Its 495 rooms are slightly bland, equipped with mini-fridges, coffeemakers, and robes. Wi-Fi isn’t free for many guests, and some rooms have no views. Rates are competitive for its location and category, but the upscale Ottawa Marriott Hotel typically has better rates. It’s downtown but not as centrally located, however. 

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A busy high-rise chain hotel in the center of Ottawa’s downtown scene

This upscale high-rise Westin has an impressive lobby with wood columns and stainless steel-framed walls that soar up to four stories in some areas. Modern, starburst chandeliers hang above designer-quality leather sofas and chairs perched by windows that look out on the busy street outside the hotel's entrance. It buzzes with activity from hosted corporate events to government officials and families on holiday. The spacious and airy lobby handles the crowds well, preventing the hotel from feeling overwhelmed and hectic. But, elevator waits at the 24-story property can be lengthy sometimes, such as when conferences conclude. Expect to see many business people at the Shore Club’s striking, black granite bar counter that’s located just off the lobby.


In the heart of downtown Ottawa, adjacent to Rideau Canal

Location is a big plus for the Westin, which is located in the heart of downtown Ottawa overlooking Rideau Canal, a popular place to walk or ice skate in winter. The hotel also is connected to the Shaw Centre (formerly the Ottawa Convention Centre) and Rideau Centre, a premier shopping mall with over 170 retailers and restaurants, like Gap and Steve Madden. The nightlife at ByWard Market is nine minutes on foot, as is Parliament Hill. The National Gallery of Canada is an 11-minute walk. It takes approximately 20 minutes by car to reach both Ottawa International Airport and the Canadian Tire Centre, home of pro hockey’s Ottawa Senators.


Upscale, but slightly bland; with mini-fridges, coffeemakers, and bathrobes

The rooms are modern and upscale, but in an understated fashion that utilizes a pleasing mix of muted earth tones. Olive drapes look nice with light beige walls and upholstered chairs and two-tone, light brown carpet. The most striking feature is the matching amber wood found on headboards and dressers, that casts a warm glow when illuminated by natural light entering from the large windows. Ample space allows for armchairs or sleeper sofas in Suites and some Corner Rooms. Standard amenities include flat-screen TVs, coffeemakers, mini-fridges, and safes. Turndown service is an upscale touch. 

Overall, the bathrooms, like the bedroom areas, are comfortable and clean. Bathrooms can vary in size and features, with a mix of shower/tub combos or glass walk-in showers. Both bathroom options have rainfall showerheads. The Junior Suite we saw had a separate soaking tub and shower, as well as a double-sink vanity. Bathrooms include robes, white tea aloe toiletries, and hairdryers.

Many rooms feature excellent views of the Rideau Canal or city skyline, but some rooms face walls.


Fitness center, event space, upscale steakhouse, indoor heated pool, and valet parking

The Westin Ottawa offers a lovely array of features. Guests seeking to stay in shape should find ample workout options at the large fitness center, which features over a dozen cardio machines, squash courts, and a separate weight-training room. Westin also delivers free and clean New Balance athletic shoes to borrow during guests' stay. The indoor heated pool is surrounded by comfortable loungers and a roomy whirlpool. Meetings are a big deal here: There are 27 rooms offering 44,000 square feet of function space. The business center is open 24/7 for guests working late, but access requires a fee. Wi-Fi is free only to guests who are SPG members, but the program is free and easy to sign up for.

Daly’s offers a full breakfast buffet each day and serves brunch on weekends. It also has a deli-style counter that sells coffee specialty drinks and to-go items for breakfast and lunch. Breakfast isn't included in room rates. The Shore Club is an upscale steakhouse and bar that’s open daily for lunch and dinner. There's also a gift shop that sells sundries, clothing, and food. Concierge services include valet dry cleaning and laundry, and in-room spa treatments can be arranged. Pets are welcome without a surcharge. Valet and self-parking are available in the hotel’s secure garage. 

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11 Colonel By Drive, Ottawa K1N 9H4, Canada

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