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Review Summary


Pros

  • Grand lobby with Spanish and Moroccan accents and vintage decor
  • Free twice-weekly wine receptions and free daily morning coffee and tea
  • Close to Union Square's high-end shopping
  • Close to major cable car lines and mass transit
  • Fitness center with Precor equipment and a sauna
  • Attached restaurant serves Californian cuisine
  • Free weekday town-car service to Financial District (if available)
  • 3,000 square feet of meeting space
  • Pet-friendly

Cons

  • Rooms in need of their upcoming renovation (planned for 2017)
  • Tiny, cramped bathrooms
  • Location is more Tenderloin than Union Square
  • Daily hotel fee (includes Wi-Fi)
  • Pricey daily parking charge
  • No room service
  • No coffeemakers in rooms
  • Not much going on after dark

Bottom Line

An ornate lobby in the Spanish Colonial Revival style, free twice-weekly wine hours, and C.O. Bigelow products in the bathrooms give the Serrano Hotel character, but they don't fully distract from the fact that this 236-room boutique hotel has few features and is located in the semi-sketchy Tenderloin District. The historic hotel could use an overall face-lift; luckily, that's planned for 2017. The boutique Executive Hotel Vintage Court, like Serrano Hotel, occupies an early 20th-century building, but it's even closer to Union Square, and has rooms that have already been renovated.

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Scene

Historic San Francisco property with a huge, striking lobby and outdated rooms (scheduled for a 2017 restoration)

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Originally built as the Hotel Californian in 1923, this boutique hotel is listed on the National Register of Historic Places in San Francisco. Its Spanish Colonial Revival-style lobby is nothing less than astounding, with its coffered ceilings, intricate ironwork, square red-marble Italianate columns with gold detailing, colorful Venetian furniture, and heavy drapery. Much of the lobby's decor is original to the 1923 hotel. The expansive, elaborate lobby is the setting for the Serrano's free wine hour, which occurs two nights a week and features wine from the hotel's private label and local makers. Sadly, the magnificent Old World appeal of the grand timbered hall doesn't extend to the rooms, which are perfectly functional, but look and feel behind the times. (A hotel-wide restoration in 2017 should bring them up to speed.)

Location

Near Union Square -- a major transportation hub and mecca for high-end shopping -- but within the bounds of the seedy Tenderloin neighborhood

Map of Serrano Hotel

Part of the appeal of the Serrano's fantastic lobby is that it provides a respite from the Tenderloin, the down-and-out neighborhood the hotel inhabits. The porters do a good job of keeping tabs on the street in front of the building, but right around the corner are massage parlors, sketchy motels, and congregations of homeless people. There are also a few lower-end youth hostels in the general vicinity, so there are a lot of street-roamers at night.

Union Square, three blocks away, is known for couture shops and not much else. With enormous outposts of Saks Fifth Avenue, Tiffany & Co., and Louis Vuitton, among others, Union Square is to San Francisco as Fifth Avenue and Rodeo Drive are to New York and L.A., respectively. Locals don't hang out here, but the square is great for people-watching, nonetheless, and occasionally plays host to small festivals and demonstrations. Still, if shopping isn't a priority, you might prefer a neighborhood closer to the city's biggest attractions, like Nob Hill or Fisherman's Wharf.

  • Seven-minute walk to Union Square
  • 15-minute drive to Fisherman's Wharf and the ferries to Alcatraz
  • 15-minute drive to Haight-Ashbury
  • 15-minute drive to AT&T Park
  • 16-minute drive to Golden Gate Park
  • 30- to 35-minute drive to San Francisco International Airport 
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Rooms

Rooms are colorful (or garish, depending on your point of view) and are ready for their planned 2017 renovations

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At 240 square feet, Standard Queen rooms aren't much smaller than average for a San Francisco hotel. Serrano is renovating all of the rooms (in addition to the Standards, there are also 260-square-foot Deluxe King, Queen, and Double Bed rooms, as well as suites ranging from 490 to 510 square feet) as part of its 2017 overhaul -- a good thing, since stains, rust, and nicks in the woodwork are currently visible. 

Rooms feature Sealy mattresses, minibars (which offer a few local products), iPod docking stations, 32-inch LCD flat-screen TVs, and decent city views. Coffeemakers are available only on request. Bathrooms are tiny -- the end of the toilet seat is just 15 inches from the facing wall -- even for an urban building constructed in the 192s, it's a tight squeeze. On the plus side, the showerheads in the shower/tub combos feature strong water pressure.

Serrano offers free cribs and playards, but no rollaways.

Rooms and Rates

Features

Some nice extras are included in the hotel's daily fee

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For a boutique in the heart of San Francisco, the Serrano does a good job with its amenities -- but note that they are part of the daily hotel fee (similar to a resort fee imposed by, for example, a sprawling, amenities-stuffed Las Vegas resort; here, it is called an "urban fee"). The Serrano's daily fee covers free morning coffee and tea in the lobby, free bike rentals, in-room Wi-Fi, access to the fitness center and sauna, printing services, daily newspaper delivery, and weekday car service to San Francisco's Financial District (pro tip: book ahead). The fee also covers limited pre-check-in/post-check-out luggage storage, local calls, faxing, and an eat-in discount for Jasper’s Corner Tap and Kitchen, the attached Californian restaurant (not part of the hotel). Jasper's is available to provide catering for meetings and banquets in one of the hotel's six event spaces. The 24-hour fitness center is a cut above most with six Precor cardio machines, a Paramount trainer, dumbbells, exercise mats, and a sauna. Pets are allowed at the Serrano with no restrictions; food and water bowls and dog beds are provided.

Amenities

Key Features
Fitness Center
Internet
Pets Allowed
Cribs
Hotel Services
Transport to / from Hotel
Concierge
Dry Cleaning
Laundry
Room Service
Pets Allowed
Family Services
Babysitting Services
Cribs
Kids Allowed
Things to Do
Business Center
Fitness Center
Room Features
Television
Separate Bedroom / Living Room Space
Internet
Address
405 Taylor Street, San Francisco, California 94102, United States
Phone (415) 885-2500
Also Known As
  • Kimpton San Francisco
  • Serrano Hotel - a Kimpton Hotel
  • Serrano Hotel San Francisco
Room Types
  • Deluxe Room
  • Executive Suite
  • Luxury Suite
  • Queen Room
  • Wicked Suite

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