Can be long waits for entrance to the restaurants during high season
Pool area can sometimes feel crowded
No AC in the lobby (open-air); evening performances are held here, and it can get hot
AC in rooms can be weak (resort is working to upgrade system)
Swimming pool too warm for some
Strong waves at the beach (swimming often not possible)
Entertainment ends too early for some (around 11 p.m.)
No umbrellas at the pool or beach (and cabanas with shade can go quickly)
This 307-room hacienda-style resort on a pristine stretch of beach in the Hotel Zone is one of the area's top all-inclusive luxury options for adults only. The stylish, colonial-style rooms all have balconies with phenomenal ocean views, which are also enjoyed from the whirlpool tubs. Food is excellent at the six restaurants, especially for an all-inclusive resort; the Mexican food at Maria Marie and Asian food at Asiana are particular favorites, and no reservations are required (except for the teppanyaki show and Chef's Plate). The sprawling, beachfront infinity pool is stunning, with a giant swim-up bar at its center. The spa and huge gym (complete with outdoor lap pool!) also impress, and there are plenty of fun activities, from the weekly foam party to tequila tastings to the live evening shows. Live Aqua is a comparable luxury adult-only option, so it may be worth comparing rates.
One of the top adult-only luxury resorts in Cancun
Even those who don't like the all-inclusive resort experience might be converted by the Hyatt Zilara Cancun. The things that can be bad at other all-inclusive resorts -- the food, the entertainment -- are actually notably good here. Even the buffet is high quality, with lots of fun show cooking stations, and the evening shows -- often cheesy and groan-worthy at other resorts -- are worth seeing here (expect quality live music, acrobatic acts, and dancing). Those who like more traditional all-inclusive activities such as trivia by the pool and water sports will find them, but half of the pool is dedicated to relaxation, and some of the organized activities, such as tequila tastings, Pilates, and guacamole making, are better than the norm.
The resort also stands out above the crowd because it is, well, gorgeous. It has a Mexican Colonial vibe, with massive pillars and archways throughout, plenty of marble tiling, wood beams accenting the ceilings, wrought-iron details, and even a stained-glass ceiling in part of the lobby. Renovations in 2014 and 2015 updated parts of the lobby with new furniture and walls, as well as the spa and gym.
Though Hyatt Zilara is a luxury resort and priced accordingly, it's actually not the most expensive adult-only all-inclusive resort in town. That title usually goes to the stunning Le Blanc Spa Resort. Nizuc Resort and Spa is also usually pricier, and allows families (though has adult-only areas). Live Aqua Cancun is probably the Hyatt Zilara's closest competitor in terms of price and level of luxury; it also has ocean views from all of its rooms (some may be partial, as is the case here). Unlike the Hyatt, the Live Aqua Cancun doesn't have the option of swim-up suites. Families seeking a comparable experience to the one at the Hyatt Zilara may want to consider family-friendly sister property Hyatt Ziva.
The Hyatt Zilara Cancun is located in the heart of the Hotel Zone, next door to family-friendly Gran Caribe. It is a great spot for those who want a beautiful, half-empty beach; there is a shopping plaza next door with an Outback Steakhouse, but most eateries, shops, and the tourist-oriented Cancun nightlife are a few minutes' drive to the north. Because there is so much on-site, some guests never venture out at all. Buses and taxis can be found on the main avenue in front of the hotel, and guests can be downtown in about 20 minutes, or at the airport in 25 to 45 minutes, depending on traffic.
The Zona Hotelera (or Hotel Zone) is the megaresort, mega-mall area in La Isla Cancun that caters to mass tourism. The nightlife is one of its main draws, as are its shops and restaurants -- but there's little of Cancun's original flavor here. To get a hint of what that is, you'll have to take a cab to Ciudad Cancun, the real downtown, where smaller, better restaurants, local shops, and quieter bars are located.
Airy, colonial-style rooms, all with whirlpool tubs and ocean-view balconies
The 307 rooms have colonial style, with plenty of earthy colors, natural stones, woodwork (including accent beams on the ceiling), and marble tile floors. Some have a beachy blue and white color scheme, with blue-cushioned chairs in a woven natural fiber and dark wood furniture. All come with furnished balconies that include hammocks; every one has at least a partial view of the ocean, and most have excellent water views (though note that you can usually see your neighbors, a downside for those seeking privacy). They are divvied up into Standard, View, and Premium categories; the quality of the views varies within each category and is mostly luck of the draw, so upgrading just for a better view may not be worth the extra outlay. Note that the Ocean View rooms are in the center of the resort, and the Ocean Front Rooms are in the ends that jut out slightly farther. The Swim-Up Suites may be worth the splurge, as long as you don't get assigned one right by the main pool (these can get noisy from the pool music). Expect to get a sales pitch for an upgrade at check-in.
Standard amenities include fully stocked minibars and liquor dispensers (included and regularly replenished), a "Magic box" for discreet 24-hour room service delivery (no need to open the door),robes and slippers, a pillow menu, and coffeemakers. On the tech front, there are 42-inch flat-screen TVs with CD/DVD players, free Wi-Fi, and digital safes. Bathrooms have rainfall showerheads; Premium rooms have steam showers. Upgraded rooms do get extra amenities -- pre-loaded iPods in the Ocean View and Ocean Front Rooms, and in the Premium-level rooms, Nespresso machines and reserved beach cabanas. Upgrading past the Standard level also gets you turndown service with aromatherapy and access to Chef's Plate restaurant.
Many guests report that the AC doesn't get cool enough, but the resort is working to upgrade it system, and it should be improved sometime in 2017.
A beautiful beachfront infinity pool, gorgeous white-sand beach, and fun activities
The huge freeform infinity pool is one of the main draws of the resort. There are a few bridges across it, and the beach restaurant and swim-up bar are located in the center, effectively bisecting the pool into two areas: one for activities, and one for relaxation. It’s surrounded by loungers and shady cabanas, all of which have waiter service throughout the day. It's usually very easy to find a lounger, but cabanas -- the only option for shade -- can sometimes get snagged early. The pool can get a bit too warm for some tastes. There are also two whirlpools.
There are more loungers and cabanas at the wide, spacious beach, which has fine white sand and turquoise water. The waves are often too rough for swimming, and some of the cabanas are reserved for guests in Premium-level rooms. Though there is some seaweed, the staff is diligent about raking it up.
There’s a slew of daily activities at the Hyatt, ranging from beach and water sports, to bicycle tours, to culinary classes and tastings. There are quality evening performances on the lobby stage (note there is no AC in the lobby), and events such as "Mexican Night," with arts and crafts vendors, themed food, and musical performances. The fully equipped and modern Sky Gym also includes a Pilates studio and training sessions. There's also an outdoor lap pool. Both the spa and gym were remodeled in 2014. The spa includes a full-service beauty salon, an extensive hydrotherapy circuit, eco-holistic treatments, a temezcal sauna ceremony. It has stone floors with river-rock accents, massive pillars, and plenty of marble and granite in a very dark and quiet space.
The hotel also has over 6,800 square feet of event space.
The Hyatt Zilara has great food options. Spice is the main buffet, serving international cuisine, and includes show cooking stations (such as a pasta and taco station), grill for meat, and salad and ceviche bar, among plenty of other options. Maria Marie serves Mexican cuisine and tends to be a favorite (this is, after all, Mexico). Asiana is also extremely popular, and has a teppanyaki cooking show (one of the only things that does require reservations). Pelicanos is the beach bar, and serves Caribbean and seafood-oriented cuisine. La Adelita opened in 2016 and serves a fixed menu of tapas; tequila and mezcal cocktails and craft beer are also on offer. There's a coffee shop with cookies, ice cream, pastries, and coffee drinks. Chef's Plate is a set seven-course menu that changes daily; it must be reserved in advance and is not available to those in the Standard-level rooms. 24-hour room service is provided. For drinks, guests can imbibe at the swim-up bar, lobby bar, 24-hour lounge (which also has snacks), and beach bar with swings (under the deck of Pelicanos). Top-shelf liquor is available at no extra charge, though fees may apply for upgraded wine or premium tequila.
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