- Rooms are a bit basic for an advertised four-star hotel
- Small bathrooms
- Some find the beds hard
- Spotty Wi-Fi connection
Popular with families and couples
The resort is popular with families, couples, and those seeking a slightly quieter vacation (only one of the bars stays open through the night). Eighties-era towers house 502 rooms and suites in three eight-story wings laid out around a series of curved pools. An airy front desk area under a large thatched palapa roof pleasantly combines indoor and outdoor, and this architectural theme continues throughout the resort, which features large expanses of handsome marble tiles in its common areas. The pool area is large and nicely designed with a small swim-up bar, water fountains, and shaded areas in which to lounge.
In the middle of the Cancun Hotel Zone, right on the beach
Right in the middle of Cancun’s Hotel Zone, the resort is 15 minutes from Cancun International Airport, and a little farther to downtown Cancun. The hotel will assist with airport transportation for a fee if booked in advance.
Clean, though basic for this price point; some guests report firm mattresses
Rooms at the Fiesta Americana Cancun, which offer offer garden, lagoon, or ocean views, are basic and generic, with tiled floors and not much in the way of decor. Though the bedding is of a nice quality, a number of guests have commented that the mattresses are on the hard side, and that the air-conditioning can be loud and is not always cold enough. Small flat-screen TVs are in all rooms, along with minibars and coffeemakers. Furnishings include laminate wood dressers and closets. Bathrooms consist of a motel-style vanity sink area separate from the room containing the toilet and a combination stall tub and shower. Multiple guests have noted that there is a high step up to the shower, which might pose a difficulty for those with limited mobility.
Modest fitness center, beautiful pool and beach area, full-service spa
The resort has a modest gym with 10 or so exercise machines and free weights, a business center with a handful of computers, as well as printing capabilities (for a fee), a couple of gift shops with a basic selection of swim suits and souvenirs. There's a kids' club too, with toys, games, and ping-pong. Some guests have noted that only one bar is open late at night, making for quiet evenings apart from the in-house variety shows. A bi-level pool with a swim-up bar is surrounded by lots of lounge chairs, and the well-manicured beach area in front of the property has a small number of palapas for shade. Snorkeling and sailing are available nearby, and day trips to Mayan ruins can be arranged.
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