About Us
We Are Your Travel Eyes and Ears
At Oyster.com, we have a very simple mission: to give a comprehensive preview of the hotels you might choose to stay at, from the beds you'll sleep in to the bathrooms you'll use to the food you'll eat. Our goal is to guide our users to the hotels that will best fit their needs. We do this by extensively photographing every place we visit and writing in-depth reviews based on our firsthand experiences.
Our Reviews Are Fresh and Honest
Oyster employs tireless, smart, experienced travelers who have each seen and extensively evaluated dozens of hotels. Our team of reviewers evaluates each hotel based on the criteria that are most important to us as travelers. We use our findings to compare properties across vacation destinations to deliver consistent, objective appraisals.
We Stay at Hotels to Show You What They're Really Like
We pay to visit each hotel as guests. Management doesn't know we're coming to review the property, and we're not afraid to say when service wasn't perfect or a room was dirty. Our reviews are informed by the sights, smells, and sounds of a property, guest interviews, and our interactions with the staff. Unlike other hotel websites, Oyster includes photos taken by our reviewers to accurately reflect what it's really like to be there. We don't airbrush out power lines or adjacent buildings. The photos you see here represent the hotel as we experienced it.
Other travel websites rely solely on user reviews, but those are often anonymous and unreliable. We work to differentiate one-time experiences from the parts of the hotel that will be the same when a user visits. Our reviewers also have the experience to actually weigh both the upside and downside of a stay at every hotel. We focus on conducting honest reporting and thoroughly investigating each hotel we visit.
