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The Royal Caribbean 3.0

Hotel Zone, Cancun, Yucatan Peninsula

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Review Summary

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  • Mid-stay moves sometimes necessary to accommodate time-share members
  • Some outdated furnishings, including loud ACs
  • Wi-Fi spotty
  • Lack of toiletries in bathrooms besides soap
  • No cash within resort; all charges made to room

Bottom Line

The Royal Caribbean is popular with retirees as well as families with children of various ages. It is one of the few Royal resorts that has not instituted the policy of requiring all-inclusive packages for non-time-share guests. This means that, while fewer amenities are included in the room price, guests are more free to explore what other nearby properties and restaurants have to offer. As with the other Royal venues, each group is assigned a concierge whose job is to sell time-shares to non-members. Overall, the facilities are clean and beach well-maintained, but service is reportedly less oriented towards non-time-share guests than at other Royal properties.

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Primarily a time-share property that's especially popular with families and retirees

The majority of guests here are time-share owners, returning year after year. The general demographic consists of guests on the older side, as well as families with kids. Some guests have noted that the building’s lease has only a few years left (as of 2014), and that this may be a reason the facilities and rooms have not received the updates that some of the other Royal resorts have. The towers are stucco, like many of the properties that line this popular strip of sand, but noticeably dated in their exterior architecture. The beach area is clean and well-stocked with palapas.


Towards the southern end of the Cancun Hotel Zone, with a 20-minute drive to airport

The Royal Caribbean is closer to Cancun International Airport (20 minutes drive) than the city's downtown area. The airport is accessible via taxi as well as group transportation, which can be arranged ahead of time through the hotel for a fee. For those with no interest in nightlife who wish to remain on-site, the resort offers an array of free sports activities.


Rattan furniture and outdated beach-themed art in well-kept rooms

Outdated decor is prevalent in rooms that are nonetheless clean. Guests have noted that the kitchens are small, which can be problematic for those wishing to save money on food through cooking. Multiple guests have complained that dishwashers are old and occasionally broken and that air-conditioning units are very loud. Wi-Fi is reportedly spotty as well. Toiletries are minimal, though available for purchase in the on-site convenience store. Rooms include coffeemakers and flat-screen TVs.


A convenience store, a swim-up bar, and palapas on the beach

An extensive, if pricey, supermarket is on-site for guests who wish to make their own meals. Many guests enjoy the pool's swim-up bar, and for activity seekers, there’s a desk offering sports gear and accessories, snorkeling equipment, bikes, beach towels, and board games. Tennis courts are lit after dark for evening play. A children’s activity room has a variety of games like darts. And the large gym houses a dozen or so exercise machines as well as free weights.

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Kukulcan Boulevard Km 17.5, Hotel Zone, Cancun 77500, Mexico

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