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Heaven at the Hard Rock Hotel Riviera Maya 4.0

Puerto Aventuras, Riviera Maya, Mexico

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This hotel has undergone significant renovations since our visit.
We will update our photos and review as soon as we can.

Review Summary

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  • Four pools and natural lagoons
  • Rooms have flat-screen TVs, large Jacuzzi tubs, and balconies with hammocks
  • Elegant spa with indoor Jacuzzis and a large fitness center
  • Three lighted tennis courts, a climbing wall, an obstacle course, and non-motorized water sports
  • 24-hour room service and 4 restaurants serve meals superior to those at other all-inclusives
  • Free transportation and access to other Palace hotels in the area
  • Free Wi-Fi and free valet parking
  • All rooms come with Chi professional hair dryers and flat irons


  • No beach for snorkeling (the lagoons are good for swimming and kayaking)
  • All-inclusive rate does not include airport transportation
  • Rooms off the main hallways can be loud

Bottom Line

After undergoing significant renovations, the property reopened as the Heaven at the Hard Rock Hotel Riviera Maya. We will update our photos and review as soon as we can. The 777-room Aventura Spa Palace is an all-inclusive mega-resort in family-friendly Puerto Aventuras. The hotel -- a step above most all-inclusives, with four good restaurants and four pools -- is a quiet, adults-only retreat. (The Cove Palace next door is the family-friendly option). Spread across 85 acres, the Aventura features a massive, beautiful spa, a large fitness center, tennis courts, a rock climbing wall, and modern rooms with flat-screen TVs, marble bathrooms, and sexy Jacuzzi tubs in the center of the room. One downside is that the hotel does not have standard beach access -- sandy lagoons are protected by rock formations from the rough surf -- but access to other Palace resorts beaches, such as the Playacar Palace in Playa Del Carmen, is free.

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A couples retreat in family-friendly Puerto Aventuras

Map of Heaven at the Hard Rock Hotel Riviera Maya

The Aventura Spa Palace is located in Puerto Aventuras, a small resort community in between Playa Del Carmen and Tulum (both are about a 40-minute drive away).

Puerto Aventuras is home to a large marina, a golf course, and white-sand beaches where activities like snorkeling, scuba diving, sailing, swimming with the dolphins, and fishing are all popular pastimes. Although the hotel is geared toward couples, Puerto Aventuras is known as a family-friendly destination -- a small town with nice shops and restaurants but few lively bars. Those looking for a more wild Cancun experience may consider staying in the Hotel Zone.

  • 1-hour and 14-minute drive to the Cancun International Airport
  • 10-minute drive to the marina, where shops and restaurants are located
  • 35-minute drive to the PA Golf Course
  • 35-minute drive to the Tulum Mayan ruins
  • 40-minute drive to Playa del Carmen, a laid-back and bustling town with great shopping and a well-heeled crowd
  • 1-hour and 26-minute drive to downtown Cancun (Ciudad Cancun)

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Carretera Cancun-Chetumal Km 72 , Puerto Aventuras, Riviera Maya 77710, Mexico

Also Known As

  • Aventura Spa Palace

Room Types

  • Concierge Level Room
  • Deluxe Garden View Room
  • Deluxe Ocean View Room
  • Deluxe Resort View Room
  • Two-Bedroom Presidential Suite

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