The Westin New York At Times Square Rating: 4.0 Pearls
Times Square, Manhattan, New York City

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

  • Scenic gym and spa on-site
  • Superb beds
  • 24-hour room service
  • Larger rooms than at most NYC hotels
  • Great steakhouse on-site
  • Half-block from 12 subway lines

Cons

Bottom Line

This bustling, convention-focused, 863-room Westin comes with a prime Times Square location, a high-quality gym, a business center, a spa, a steakhouse, 24-hour room service, and enormous rooms with famously comfortable beds. But there are price gouges -- fees for Internet and gym access.

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Oyster Hotel Review

 Scene

Business travelers, families, and large groups provide a constantly bustling atmosphere.

Lobby lounge area
Lobby lounge area

With 863 guest rooms spread across 40 floors, the Westin is big, but not nearly as big as other Times Square convention-focused hotels like the nearby Marriott Marquis (1,949 rooms) or the Sheraton Hotel & Towers (1,750 rooms). Still, it's located just a block away from the heart of Times Square, and the lobby can feel as busy during the day as 42nd Street, right outside the hotel.

Overall, this hotel isn't a bad option, but it's not a great one either. Extra fees -- for gym access or Internet-- are ample, which isn't the case at many New York hotels. And while you can count on Westin to deliver its signature "Heavenly Bed," you can still get a comfortable night's sleep at a number of competing hotels in the area, and often at a lower price.

 Location

One block away from the heart of Times Square and diagonally across from the Port Authority, the entryway for many bus passengers.

The hotel stretches from 42nd to 43rd streets along Eighth Avenue, just one short block from the heart of Times Square and at the same intersection as the Port Authority, the city's main bus depot. The back side of the hotel opens up to 42nd Street, which is chock-full of franchise restaurants like Chevy's (Mexican) and plenty of tourist-focused shops. The hotel is connected to a large shopping and theater complex called E-Walk, which has a 13-plex movie theater and various shops.

Though once seedy, Times Square was reborn in the mid-'90s as a commercialized tourist haven, lit by 24-hour flashing billboards and theme restaurants like ESPN Zone and Bubba Gump Shrimp. Today, visitors walking the streets are more likely to be accosted by a comedy-club promoter, a rickshaw bicycle operator, or a caricature artist than a mugger. It's crowded, but there's something unquestionably exhilarating -- and convenient -- about staying in the neon-lit heart of the city. Plus, the mayor recently decided to close off much of Broadway to traffic, making it more pedestrian-friendly.

  • About one block from the 1, 2, 3, 7, N, Q, R, and S subway lines; two blocks from the A, C, E, B, D, F, and M subway lines
  • 15-minute subway ride to Central Park
  • Two-minute walk to Times Square
  • 15-minute walk to the Empire State Building
  • 30-minute subway ride to the ferry terminal to visit the Statue of Liberty and Ellis Island
  • 20-minute subway ride or walk to Rockefeller Center
  • 20-minute subway ride to the American Museum of Natural History
  • 30-minute subway ride to the Metropolitan Museum of Art (the "Met") and 15-minute subway ride or walk to the Museum of Modern Art (the "MoMA")

 Rooms

All rooms are relatively large and come with the famous "Heavenly Bed," flat-screen TVs, and double-head showers.

The Traditional Guest Room
The Traditional Guest Room

In 2012, the hotel announced a five year renovation plan that will spruce up about 700 rooms, corridors, and various public spaces. Rooms will have a new color scheme, bigger TVs, more lighting, more seating, and larger bathrooms with more schelving.

The Traditional Room -- the most basic room -- comes with either a king bed or two doubles; at 350 square feet, it's larger than many New York boutique hotel rooms and bigger still than the Hilton Times Square, which boasts the "biggest standard size rooms in Manhattan" (for some reason).

There's a wide variety of alternative room options, ranging from a Spa Room to a Westin Workout Room (which comes with complimentary use of the fitness center) to a Renewal Suite, which has a Kohler whirlpool tub, exercise area, and spa shower.

All rooms include:

  • 32-inch flat-screen TV with basic cable and HBO.
  • Wi-Fi, for a fee
  • Stocked mini-bar
  • Minibar stocked with basic snacks and liquor
  • Free Starbucks coffee packets and a coffeemaker
  • The Westin's "Heavenly Bed": seven layers of bedding, a down comforter, down and hypoallergenic pillows, and a Simmons Starwood pillow-top mattress
  • Relatively large bathroom with a double-head shower (strong water pressure)

 Features

High-quality fitness center, a spa, and business features that include a massive conference space and a small business center.

The Fitness Center
The Fitness Center
  • LModern gym comes with some excellent views of the Hudson River. Uniquely, the gym also includes a Wii video game system -- limited to adults -- that includes Wii Fit and Wii Sports. There is a daily acess fee.
  • A full-service spa offers deep-tissue massages and body wraps.
  • Conventions are regularly held at the Westin's 32 meeting and breakout rooms spread out over 34,000 square feet. The business center has three computers. The front desk can assist guests with after-hours requests.

 Family

Large rooms and a fun, family-focused Times Sqare location make the Westin an excellent family hotel.

The traditional rooms are among the biggest standard rooms in the city at about 350 square feet, and they can easily fit a rollaway bed for an extra per night fee. Cribs are complimentary.

As a treat for families, children 12 and under get a knapsack with items that give tips on where to go and what to do in New York. The ideas aren't especially original -- the American Museum of Natural History, the Statue of Liberty -- but it's a good intro. For nearby distractions, there's E-Walk, a shopping and theater complex that has curio stalls, cinemas, and fast-food establishments. Other kid-friendly food options include Auntie Anne's pretzels (for a snack) and Chevy's Mexican restaurant.

Within walking distance, family attractions in Times Square include Madame Tussaud's Wax Museum on 42nd Street across the street. M&M World and Toys 'R Us -- the biggest toy store in the world -- are a few blocks away.

 Pets

Pets less than 40 pounds are allowed for free.

Unlike at the nearby Hilton Times Square or W Times Square, pets are allowed in the hotel at no extra charge, as long as they weigh less than 40 pounds. Owners just have to sign a waiver when checking into the hotel, and pets left alone in the room need to be kept in a carrier case.

Dogs get a free Heavenly Dog Bed during their stays.

 Food

A quality steakhouse and cocktails at a mellow lobby lounge, plus 24-hour room service. There are plenty of fast-food and chain restaurants right outside the hotel, but you'll find better options within walking distance.

Fried Calamari at Bar 10
Fried Calamari at Bar 10
  • Shula's Steakhouse is a quality restaurant serving steaks and seafood.
  • For lighter fare -- like fried calamari -- there's the hotel lounge, Bar 10.
  • Room service is available 24 hours.
  • For more affordable dining, step out of the hotel and sample the fast-food eateries and franchise restaurants at E-Walk, the shopping and theater complex connected to the Westin. There's Yoshinoya (Japanese rice bowls), Chevy's (Mexican), and Dave & Buster's (American bar food) a few steps away. But for a good meal without the hotel prices, do as the locals do and walk two blocks west to 10th Avenue.

 Eco-Initiatives

Awarded a Silver Leaf Certification from the Green Seal Organization in 2008.

Considerable recycling and energy-conservation practices are implemented throughout the hotel -- saving the hotel a bundle, and saving the earth in the process -- including biodegradable, 100 percent recycled room keys; minimum 30 percent post-consumer printer and copier paper; energy-efficient lighting; and enviornmentially safe cleaning products.

 Airport Transportation

30 to 90 minutes from three airports.

New York City has three nearby airports: JFK, LaGuardia, and Newark (in New Jersey). Getting into town from JFK or LaGuardia is usually more convenient than from Newark, but travel times are heavily dependent on the time of day and traffic conditions. From JFK, a taxi to anywhere in Manhattan costs a flat rate of $45 and takes around an hour in average conditions. From LaGuardia, a metered cab ride to midtown Manhattan costs about $40 and can take 30 minutes if traffic is light, three times that if it's bad. Rides from Newark cost at least $40 plus tolls and can take more than 90 minutes. It's customary to tip your driver 15 to 25 percent.

Those looking to save some cash can use the privately run shuttle buses that are available at all three airports for about $14 per person. For more information on the shuttles, go to New York Airport Service. Public transit is also available for as little as $7 per person, but travel can take up to two hours and involve a lot of lugging bags up and down stairways.

For mass-transit directions right to the hotel, check out HopStop.com.

 Bottom Line

This bustling, convention-focused, 863-room Westin comes with a prime Times Square location, a high-quality gym, a business center, a spa, a steakhouse, 24-hour room service, and enormous rooms with famously comfortable beds. But there are price gouges -- fees for Internet and gym access.

Things You Should Know About The Westin New York At Times Square

Address

  • 270 West 43rd Street, New York, NY 10036

Hotel Is Also Known As...

  • New York City Westin
  • Westin Hotel New York
  • Westin New York
  • Westin New York City
  • Westin New York Times Square
  • Westin Times Square

Room Types

  • Corner Atrium Club Room
  • Corner Deluxe Room
  • Corner Suite
  • Deluxe Guest Room
  • Executive Club Room
  • Junior Suite
  • One Bedroom Suite
  • Premium Deluxe
  • Presidential Suite
  • Renewal Suite
  • Spa Inspired Guest Room
  • Traditional Corner Room
  • Traditional Guest Room
  • Westin WORKOUT Room

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Hotel Features

Number of Rooms: 863
Fitness Center: Yes
Spa: Yes
Internet: Yes
Pets Allowed: Yes
Cribs: Yes
Jacuzzi: Yes
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Hotel Information

Location: Times Square, Manhattan
Address: 270 West 43rd Street, New York, NY 10036
(See Map)
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