San Francisco Marriott Marquis Rating: 3.5 Pearls
SoMa, San Francisco, California

Oyster Review Summary

Photos and Review by Oyster.com Investigators

Pros

  • Convenient, central SoMa location
  • Concierge available throughout the day
  • Large fitness center and lap pool
  • Top-floor bar and lounge with stellar city views
  • Free Wi-Fi in the lobby

Cons

  • Spotty housekeeping
  • Room service and restaurants stop serving early
  • Business events result in crowded lobby
  • Rooms can be noisy due to surrounding traffic
  • In-room internet charged daily

Bottom Line

This 1,499-room business behemoth ideally straddles SoMa, the Financial District, and Union Square, and clearly caters to meeting attendees with its multiple restaurants, huge fitness center, and comfortable, if unexciting, quarters. The public spaces can get so overwhelmed by the suit-and-tie set, however, that it often feels more like a convention center than a hotel.

Categories

Oyster Hotel Photos

View All 6 Albums

Customers Who Viewed San Francisco Marriott Marquis Also Viewed

Clift
20% viewed
Clift
Union Square, San Francisco
Sir Francis Drake
20% viewed
Sir Francis Drake
Union Square, San Francisco
San Francisco Marriott Union Square
10% viewed
San Francisco Marriott Union Square
Union Square, San Francisco
JW Marriott San Francisco Union Square
10% viewed
JW Marriott San Francisco Union Square
Union Square, San Francisco

Oyster Hotel Review

 Scene

One of the city's biggest and busiest business hotels, with 71 meeting rooms, 1,499 guestrooms and suites, and a newly renovated lobby -- and tons of corporate guests

The lobby
The lobby

San Francisco's largest Marriott, and second largest hotel by room count, this multi-tower monster is as full of meeting rooms and business suits as it is guest quarters (there are a whopping 1,499 rooms and suites spread between two towers and 39 floors). The lobby feels like a business mixer more often than not -- corporate types swirl around the bar and lounge area with drinks in hand, while guests wheel their carry-ons toward the front desk. The latter is one of the only indications that this is a hotel, not a convention center.

As the city's business hotels go, this is one of the better options: Prices are reasonable, rooms are well-maintained, and the hotel's lobby and meeting spaces were renovated in 2009 -- though some will complain that the replacement of the old lobby with the new has left the hotel devoid of local character. This is a hotel that knows its customers and caters to them well. There are a range of restaurants and bars, a Starbucks in the lobby, a great gym and lap pool, and an on-site shop and car rental desk. On the other hand, the hotel lacks an extensive spa (services are available, but the facilities are an afterthought), the restaurants are blah, there's no room service in the middle of the day, and the rooms are just up to standard, without any perks like free Internet or particularly impressive bathrooms. But add in the hotel's location, wedged in between SoMa, Union Square, and the Financial District, and this becomes a solid choice against the competition, such as the Hilton, Westin, and W, and it's often cheaper.

 Service

High caliber of service despite crowds of guests and business-meeting attendees

Bell staffers actively welcome guests and assist with luggage
Bell staffers actively welcome guests and assist with luggage

Given the sheer volume of guests and long lines at peak hours, this isn't a hotel where you'd expect to get personalized service. But the staff is remarkably attentive and friendly; bell staffers actively welcome guests and assist with luggage, while the efficient front desk staff offers a warm welcome, even under the pressure of those long lines. The knowledgeable concierge desk keeps notably long hours and arms guests with maps, printouts of restaurant descriptions, and location information.

  • Concierge desk available throughout the day; though the desk is often busy, staff is helpful and can easily look up information and assist with reservations.
  • Free daily newspaper delivery available, with choice of USA Today or The Wall Street Journal.
  • Room service not 24-hours; serves a standard menu of entrees and snacks
  • Daily housekeeping, but no turndown service available

 Location

Central, safe SoMa location

The Marriott San Francisco is technically located in SoMa, a mixed neighborhood of warehouses, art spaces, loft apartments, and technology company headquarters. Its convenient location, right next to the financial district and one block from the Moscone Center, is nearly perfect for business travelers. While it's close to several of the city's best museums and to Union Square, it's far from many tourist attractions and there's next to no nightlife here.

  • Safe (though vagrancy and panhandling are common, as throughout San Francisco)
  • Far from the Presidio, the Golden Gate Bridge, Golden Gate Park, and Haight-Ashbury but then, so are other neighborhoods with nonbudget accommodations
  • Just three blocks from Union Square with its extensive shopping options
  • Within two blocks of some of the city's best contemporary art at SFMOMA, Yerba Buena Center for the Arts, and the Contemporary Jewish Museum
  • Great transportation access: Cabs are easy to come by, the BART (electric train system serving the Bay Area), is a block away, and buses and cable cars are within walking distance
  • 30-minute taxi from San Francisco International Airport (SFO)

 Rooms

On par with San Francisco's other business behemoths, but nothing about them stands out

A Standard King Room
A Standard King Room

Rooms here are fine for a midrange business hotel, but there's nothing particularly notable about them, from the simple, boring decor, to the average size to the condition -- last renovated in 2003, they're starting to show some wear. The biggest annoyance is the daly fee for in-room Internet, but that's fairly standard as well.

  • Rooms and suites are about average for hotels in downtown San Francisco (rooms are 300 to 330 square feet; suites run from 375 to 415 square feet).
  • Beds are comfortable, with pillow-top mattresses and white cotton sheets.
  • In-room Wi-Fi is charged daily.
  • 32-inch LG flat-screen TVs receive standard cable package and pay-per-view movies.
  • Bathrooms are a comfortable size, but starting to look worn and dated; shower/tub consoles; Paul Mitchell bath products are provided.
  • Though the hotel claims soundproof windows, surrounding traffic is audible from rooms even above the 10th floor.
  • Small minibar offers typical selection of chips, candies and beverages.

 Features

Meeting rooms and a large fitness center are among the highlights of the business-focused amenities.

The fitness center
The fitness center

Meeting rooms, big and small, dominate the space of this hotel, while other amenities are clearly tailored for the business traveler's convenience. Along with 117,00 square feet of business space, the hotel does a good job providing essentials for those on the corporate dime, but not the perks and luxuries of a hotel tailored for tourists. There's a charge for Internet use (fine if you have a business account, but annoying otherwise), spa treatments are conducted in a small room off the hotel's fitness center (not in a luxurious spa), and the hotel's store seems to have a wider selection of toothpaste, razors, and replacement luggage tags than San Francisco souvenirs. The Hilton San Francisco offers equal or better amenities in all areas, and the W is a more stylish business-friendly option with a great spa. But if you can live without a spa or any kind of "cool" factor, this is a solid choice -- it's safe to go with the better price.

  • 71 meeting rooms (over 117,000 square feet) include small rooms and extensive convention space, and are undergoing renovations expected to be finished in February 2010.
  • Large, well-equipped fitness center with lap pool can get very crowded during peak times, especially early mornings, but offers a wide range of equipment.
  • Spa services are available, but facilities are an afterthought -- just a couple of treatment rooms and separate men's and women's saunas to the side of the hotel's gym.
  • Free Wi-Fi in the lobby; fee for in-room Wi-Fi
  • Lobby store has a small selection of food and travel-size toiletries, and a few San Francisco souvenirs (but rooms don't have fridges where guests can keep food chilled).
  • Hertz car rental outlet is located on the hotel's lobby level.

 Family

Not great for families

The location is safe for families, but rooms are fairly small (families would likely want to upgrade to a suite to be comfortable), and nothing about the atmosphere or amenities really caters to children.

  • Base-level rooms aren't ideal for families.
  • Surrounding traffic can be somewhat noisy in rooms, even on the higher floors.
  • Safe, central neighborhood (though vagrancy and panhandling are common, as throughout San Francisco)
  • For a roundup of the city's most family-friendly hotels, click here.

 Cleanliness

Relatively new facilities are in good condition, but housekeeping is inconsistent.

Rooms are well-maintained (but haven't been renovated since 2003) and the lobby just received a major overhaul, so in general the hotel is in good condition. Inconsistent housekeeping, however, takes this hotel down a notch from where it could be: Clumps of dirt on the carpet and random bird feathers on one of the guestroom's desks indicated a sloppy cleanup job, and the bathrooms show more wear and tear.

 Food

Wide variety and quality at five restaurants and bars; notably great views from 39th-floor bar, The View

The View restaurant
The View restaurant

The hotel's restaurants and room service are typically overpriced and nothing special. The highlight of the hotel's eating and drinking venues is The View, a top-floor bar and lounge on the hotel's 39th floor with stellar views of the city.

  • The View bar and lounge serves drinks and light snacks on the 39th floor starting in the afternoon; mostly corporate crowd makes it feel like a business mixer.
  • Room service available, but not 24-hours; standard menu of entrées and snacks
  • Bin 55 lobby bar and lounge opens early afternoon and stays open late; often crowded with guests and businesspeople getting a pre- or postmeeting cocktail.
  • Starbucks on the lobby level is open for breakfast and lunch, with a spacious seating area set away from the busy front desk.
  • Fourth Street Bar and Deli serves bar food and drinks in a casual pub atmosphere; lunch and dinner
  • Mission Grille is only open for breakfast and lunch

 Bottom Line

This 1,499-room business behemoth ideally straddles SoMa, the Financial District, and Union Square, and clearly caters to meeting attendees with its multiple restaurants, huge fitness center, and comfortable, if unexciting, quarters. The public spaces can get so overwhelmed by the suit-and-tie set, however, that it often feels more like a convention center than a hotel.

Things You Should Know About San Francisco Marriott Marquis

Address

  • 780 Mission St, San Francisco, CA 94103

Hotel Is Also Known As...

  • San Francisco Marriott

Room Types

  • Concierge Lounge Access Standard Room
  • Executive Suite
  • Junior Suite
  • Larger Guest Room
  • Standard Room
  • Standard Room City View

Find the Lowest Price - Enter Dates

Check-in
Check-out
Guests
  Compare rates on dozens of sites
 AVG/NIGHT 
Hotels.com  
Expedia.com  
Tingo.com  
Booking.com  
Travelocity  
Otel.com  
Priceline.com  
CheapTickets.com  

All About Oyster

You Can't Return a Bad Vacation.

Our special investigators visit, photograph, review and rate each hotel. We uncover the truth, before it's "uh-oh" time.

Go undercover with an Oyster Investigator The Today Show
Go Undercover with an Oyster Investigator
See 70 Videos of Oyster on TV

Nearby Hotels to Consider

Hotel Palomar
  • Hotel Palomar
  • Union Square, San Francisco
  • Rating: 35 Pearls
  • Distance: Less than 0.1 mi
Four Seasons Hotel San Francisco
The Westin San Francisco Market Street
Hotel Fusion
  • Hotel Fusion
  • Union Square, San Francisco
  • Rating: 30 Pearls
  • Distance: 0.2 mi

Hotel Features

Number of Rooms: 1499
Pool: Yes
Fitness Center: Yes
Spa: Yes
Internet Access: Yes
Cribs: Yes
View All

Hotel Information

Location: SoMa, San Francisco
Address: 780 Mission St, San Francisco, CA 94103
(See Map)
Loading Live Rates
Loading...