Cozumel Palace

The entrance to the
Cozumel Palace is marked with a row of potted, baby palm trees, and friendly
doormen greet guests on arrival and usher them through a set of sliding glass
doors. Stepping in from the Cozumel heat, the expansive lobby provides a cool
and welcoming space where polished marble floors combine with wicker furnishings
and a wood-paneled reception desk to create a colonial-chic aesthetic. Cool
towels and drinks on arrival are a nice touch, the time-share marketing less so.
The vibe however is generally is buzzy with a laid-back atmosphere
that continues to the spacious rear pool terrace, which extends along a lengthy
stretch of seafront and overlooks the sparkling blue waters of the Caribbean and the
occasional enormous passing cruise ship. Although this is an oceanfront
property, the beach is man-made and small, which is a little bit of a let-down.
It’s nice enough, however, with white sand, straw umbrellas, and snorkeling just
offshore -- but it lacks the sandy, zero-entry shores of the beaches in eastern
Cozumel. While the Palace is
family-friendly resort, clientele is mostly made up of couples, who spend their days
sipping all-inclusive-plan cocktails on loungers around the pool or slipping
off to spend their resort credits on island excursions or scuba diving trips.  

The hotel is
located on the main drag in a not especially attractive part of San
Miguel -- Cozumel's only real town situated on the west coast of the island -- and
within walking distance of its supermarkets, bars, and restaurants. Most guests
arrive on the regular ferry crossing from Playa del Carmen -- around every hour
and about a 45-minute trip -- which docks at the terminal just under a mile
from the hotel. Nearly all of Cozumel's picturesque, white powder-sand beaches
are on the opposite side of the island, though the hotel's location provides
easy access by road or sea -- it's about a 20-minute drive from one side to the
other via the Carretera Transversal. Cozumel is known for some of the best
diving spots in Mexico, if not the world, especially around its Palancar Reef
located about a mile off-shore. The Chankanaab National Park is also situated a
15-minute drive from the hotel and provides some great snorkeling and the
chance to swim with dolphins. 

The
Cozumel Palace has 175 rooms, all of which are spacious and long with polished
marble floors, colonial-style interiors and furnishings, and soft neutral color palette. Floor-to-ceiling sliding doors open to large furnished terraces, some
with hammocks; most directly overlook the sea while others look onto a patio
with sea views beyond. Some real high-end touches include huge jetted spa tubs
and four bottles of brand-label spirits -- rum, tequila, whiskey, and vodka -- integrated into
sliding shelves either side of the flat-screen TV. Standard amenities also
include free and fully stocked minibars, free Wi-Fi, and coffeemakers, while
spacious marble-clad bathrooms have walk-in showers, quality CHI bath products,
fluffy bathrobes, and slippers. Upgraded Concierge level rooms include luxury
extras such as premium-brand spirits, aromatherapy options, pillow menus, and
L'Occidental bath products. While there's
little external noise in the rooms, polished stone corridors tend to amplify
sound which can make even passing footsteps disruptive. With the tub in the
room, guests also need to be careful as marble floors can get very slippery.
Overall, however, rooms are very nicely laid out with separate lounge areas and large soft beds; items such as as bottles of wine, fresh fruit, and sweet
treats may be left out for guests.

The Turquesarestaurant serves an extensive breakfast buffet which includes a
cooked-to-order breakfast station making fresh waffles, pancakes, and a range
of Mexican-style and regular egg dishes. The Italian restaurant also provides
a lunchtime buffet and an above-par a la carte dinner menu with a smart evening
dress code. Other evening dining options include the Bugambilias restaurant (Mexican
favorites served in surroundings with little ambience); Momo No Hana (offering an average
menu of pan-Asian cooking); and Flamingos restaurant, which provides snacks
throughout the day (including pizzas from an outdoor log-fired oven) and an
alfresco dinner buffet on the seafront terrace.Although all
meals are included, portion sizes can feel on the small side and while the hotel
offers unlimited house wine to guests, most of the extensive wine list costs
extra (resort credits can also be used). A full room service menu of snacks,
meals, and drinks is available 24 hours a day and free of extra charge --
although delivery tends to be speedy, general quality isn't always on par with
restaurants' offerings.

The Palace
Cozumel has a particularly comprehensive all-inclusive plan that incorporates
everything but the most premium drinks -- though it does include plenty of top-shelf
brands. All meals and snacks are included throughout the day and there is round-the-clock room service. For guests
hankering for a little more indulgence, the Concierge level plan provides
premium in-room spirits as well as an aromatherapy service, free beach bags,
and two 25-minute massages. As part of the all-inclusive plan, guests are given resort credit (typically
$1,500 for a five- to eight-night stay) that can be used to buy various services and
amenities -- these include scuba diving (for certified divers and beginners), fishing
trips, and island excursions as well as spa treatments and upgraded wine
options. Resort credit is in USD and, although free, the options it can be used toward are more
expensive than they would normally be and incur 16 percent tax that is added to your final
bill. Also, beware that many of the trips, especially scuba dives, sometimes need to be
booked well in advance and can get crowded.

There
are two main pools to choose from: one with an infinity edge and the other with
a swim-up bar and (often) a volleyball net; both have ocean views. There is
also a small separate pool for kids and a pool for learning to scuba dive. While
there's a good number of sunbeds and parasols around the pools, due to swathes
of the pool terraces being in the shade until later in the morning, the odious early-morning towel "reservation" of
loungers is common with little or no policing of this activity by the hotel. Poolside service,
however, is superb with extremely attentive and friendly servers offering a
constant stream of food and drink. Entertainment activities are also frequent,
though not too invasive for those who aren't interested in taking part. A smallman-made beach also provides a patch of sand and some loungers, while
snorkelers can explore a reef just offshore -- though its far from the most
impressive coral on the island and some of it includes fire coral that can
sting. 

As well as ample
dining opportunities and pleasant pool terrace, the resort's other amenities
include a modern fitness center overlooking the sea and a tiny spa offering massage and beauty treatments (but no spa facilities). There's a modestplay area for kids and a separate pool for the little ones, though not a great
deal else for children. Entertainment is
put on during the day, including dance lessons and shows, and while there is karaoke or other guest participation activities in the evening, nights are generally quiet. There are also plenty of excursions and activities,
from visiting Mayan villages to swimming with dolphins, that can be organized
and paid for with free resort credits.