Photos and Review by Oyster.com Investigators.
A big hotel that feels smaller
The Westin Copley Place, like the Sheraton and the Marriott Boston Copley Place is part of a massive complex that, in addition to the three hotels, includes the Hynes Convention Center, the Copley Place shopping mall, and the Prudential Center, all of which are connected via the indoor mall and a series of skybridges. As you might suspect, the hotel attracts business travelers and large groups, as well as some leisure guests on the weekends. But, as you might not suspect, the 803-room Westin feels cozy and personable despite its large size and connection to the complex. (The same cannot be said of the Marriott, with its constantly crowded elevators and lobby that doesn't feel distinct from the mall.)
A smattering of thoughtful touches make the Westin feel like more than just another large, midlevel chain hotel. The dimly lit lobby is soothing; there's a hot apple cider station at the front desk; the hotel bar is stylish and serves interesting Mediterranean fare; and, when called upon, the professional staff goes above and beyond. Having been renovated in 2011, the guestrooms feel refreshed and modern in design.
Prices at the three hotels in the complex are typically comparable, though they can fluctuate greatly with the ebb and flow of large groups and trade conventions. They're also fairly comparable in terms of the range of amenities -- all have pools, for example. The Westin has better restaurants than the Sheraton, and its rooms are larger. The Sheraton has a bigger, better pool and fitness center and its rooms have better views and more style, at least until the renovation. Both are better choices than the dated, impersonal Marriott.
With a professional, accommodating staff, service at the Westin bests that at both the Sheraton and the Marriott Boston Copley Place. It's not a full-on luxury hotel, like the Four Seasons, with a house car and ever-present pool attendants, but it's quite good. Check-in was quick and painless, and a special request for a children's amenity for a friend was dealt with promptly and with care.
In Boston's tony Back Bay and connected to the convention center
The Westin is part of a massive complex that includes the Hynes Convention Center; Copley Place, an upscale shopping mall; the Sheraton; and the Marriott Boston Copley Place. They're all connected via the mall and skybridges, such that you can travel between them without ever stepping foot outside (a good thing during chilly Boston winters). The hotel's 2nd-floor lobby can be reached either via a skybridge from the Copley Place mall or by taking an escalator up from the street level on the other side of the hotel. It's a highly convenient setup, and while the Marriott feels like a part of the huge mall, the Westin feels a bit separate from it, lending it a cozier, classier feel.
The complex sits in the Back Bay, an upscale commercial and residential area where skyscrapers tower above centuries-old churches and expensive brownstone homes. It's a popular area for business travelers, with the convention center, and also has some of the city's best shopping, from quaint Newbury Street boutiques to the massive Prudential Center and Copley Place malls. Major attractions like the Public Garden, Boston Common, and the start of the Freedom Trail are within a few blocks; other tourist hot spots, like the North End and Faneuil Hall, are 15 to 20 minutes away via public transportation. The area is filled with midrange and upscale restaurants, many of them chains; the South End, a more lively bohemian area with trendy bars and eateries, is a quick 10- to 15-minute walk.
Large and quite comfortable
With spacious standard rooms (392 square feet), clean contemporary furnishings, and the signature Westin "Heavenly Beds," the hotel's accommodations are quite comfortable, though not downright luxurious. They easily best the dated, smaller rooms at the Marriott Boston Copley Place. And while they're bigger than rooms at the Sheraton (which are 225 to 300 square feet), they don't have the Sheraton's floor-to-ceiling windows and panoramic views. However, thanks to renovations in 2011, the rooms are now much more stylish. The modern design and rich fabrics have definitely improved the spaces, brighening them and making them more comfortable.
With a variety of good-but-not-great features, the Westin's amenities don't quite compare to those at the Sheraton.
Dogs 40 pounds or under allowed for no extra cost
Beds and bowls are provided. Animals cannot be left alone in the room when it is being cleaned. The concierge will provide phone numbers for dog-walking services but they cannot arrange for it directly.
A top midrange family pick
With huge standard rooms, accommodating service, a pool on-site, and a variety of dining options, this is a great pick for families. For a large hotel with over 800 rooms, the hotel feels cozy and small, not open and bustling like the nearby Marriott, making it feel safer and more secure for families. The indoor pool is also great for families, though it's not as splendid as the pool at the Sheraton.
Lots of options
With a trendy bar and breakfast restaurants of its own, plus a sushi bar, a Starbucks, and an upscale fish restaurant, the Westin offers far better eating and drinking options than both the Sheraton and the Marriott Boston Copley Place. While the majority of the hotel's eateries are actually just outside of the hotel, they're in a cozy shopping gallery. You don't have to walk out into the cold or a huge open mall to get to them, as you do at the Marriott or the Boston Park Plaza. All accept room charges (save for the Starbucks), making them feel like part of the hotel.
Quite clean thanks to renovations in 2011
Guest rooms were renovated in 2011; they feel clean and fresh, thanks to their simple, contemporary decor. Common areas are also well maintained.
Despite its size -- 803 rooms -- and location within the massive Hynes Convention Center complex, the Westin manages to feel cozy and charming thanks to its accommodating service and great dining options. The guest rooms are large and comfortable, and were renovated in 2011.