Loews Santa Monica Beach Hotel — Hotel Review Rating: 4.0 Pearls

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Oyster Hotel Review

Reviewer: Elliott D.
Updated: May 6, 2010

 Scene

Towering 45-foot palm trees reach up toward the enormous glass skylight in the Loews Santa Monica's atrium lobby. Offset from the corridorlike lobby is the hotel bar, Ocean and Vine restaurant, and Papillon, a fireside lounge with a stunning view of the ocean. In general, the hotel feels like a stunning office building, perhaps because it caters more to its business clientele than families and leisure travelers. The hotel boasts 20,000 feet of space for events and conventions, as well as several large ballrooms. Many of its year-round guests are there on business, and some of the hotel's few free amenities seem to cater to them: free coffee in the room and a free newspaper delivered to your doorstep each morning.

But that's basically it in terms of free amenities. The Internet costs $12 for 24-hours and is spotty at best. The gym has an entrance fee of $10, but that includes any classes that might be going on that day, as well as access to the steam room and the sauna. The business center costs $10 for a mandatory first 10 minutes, and $1 a minute after that. Bicycle rental ranges between $15 and $20 an hour, but if you're paying $30 a night for valet parking, you might as well drive around the area.

Many families choose Loews because they trust the brand's family-friendly reputation (the "Loews Loves Kids" program), and it does offer kids' menus by the pool, in-room childproofing, and clean, spacious guest rooms, each with a separate sink/vanity area and toilet/bath to make make sharing a room much easier for families. But the hotel isn't actually on the beach, it's across the street, which isn't the safest thing for young children. And considering that a small banana from the underwhelming breakfast bar costs $2 and all of the extra fees can add up to cost upwards of $100 more per day, the Loews is clearly is trying to capitalize on that trust.

 Service

Like at most hotels in this price range, the service at Loews isn't tailored to a guest's personalized stay or contemplating his or her every need. But there are many people on staff who can answer questions and field requests, so guests are never left unattended to for too long.

• The waitstaff by the pool are extremely helpful and attentive.
• Your $10 gym fee gives you access to any spin or yoga classes, as well as the locker room, steam room, sauna, and there's plenty of fresh fruit, water, and refrigerated towels everywhere.
• Staffed concierge desk daily 7 a.m. to 10 p.m.; he was extremely helpful when I asked about healthy restaurants nearby.
• 24-hour room service
• Choice of newspaper delivered to the room each morning -- New York Times, Los Angeles Times, USA Today, Wall Street Journal
• Staffed business center (Monday to Friday from 7 a.m. to 5 p.m.)
• Nightly turndown service available only by request

 Location

Santa Monica is a beach town rich with shops, restaurants, and a tourist-attracting pier with games, rides, and an iconic Ferris wheel. Loews is quite nicely situated close enough to walk to the pier or the Third Street Promenade (a sort of outdoor strip mall), but also far enough away that the streets aren't congested, and guests can take walks down sections of a not-too-busy beach.

Though it is located on Ocean Avenue like many other beachfront hotels (like the Casa Del Mar), Loews is not actually on the beach. Instead, you need to exit the back door of the hotel, cross the street, walk past the lovely garden (a sort of ready-made wedding location), and then you get spit out right at a wide expanse of beach with a gym and a bicycle rental shop. The path to the beach isn't too attractive, and there seems to be a private house that shares the path, but getting to the beach doesn't take too long and it isn't too big a hassle.

• One-minute walk out the hotel's back door to a wide, less crowded stretch of beach
• Five-minute walk to the iconic Santa Monica Pier
• 15-minute walk to the Third Street Promenade and its slew of local and chain stores, shops and restaurants
• 20-minute drive to Rodeo Drive in Beverly Hills
• Approximately an hour drive to Universal Studios
• 30-minute to an hour drive to Hollywood Boulevard
• 20-minute drive to LAX on surface streets

 Rooms

The guest rooms are very clean, and the king-size beds and down comforters are very comfortable, but the view from the standard room is only of neighboring buildings.

• Standard rooms, called "Deluxe" rooms, start at about 330 square feet (standard for Los Angeles).
• The upgrade from the Deluxe to the Luxury room comes with a better view (of either the pool or the beach, rather than the neighboring buildings), but the size and layout are basically the same.
• Many standard rooms are connecting rooms, and there's very little soundproofing between them. (I could hear the people in the room next to me as if there wasn't even a wall, and those two were very much in love.)
• Very comfortable beds with down comforters and quality sheets and pillows
• Spacious desk with Ethernet cables
• Large, 42-inch flat-screen HD TV with 60 premium channels, including three HBOs and three ESPNs.
• Coffeemaker and free Emeril's blend coffee
• No iPod doc; instead, an AM/FM radio
• Large, clean bathroom with a sliding door that separates the toilet and shower from the sinks and the vanity area, which has a second tiny television -- additional privacy for families sharing the room

 Features

• Popular pool and hot tub (especially among kids) with loud, "radio-clean" pop music and a beautiful view of the Pacific
• Spacious, sun-bathed fitness center includes a separate spin class/yoga/aerobic studio, free fruit and fruit-enhanced water, and a locker room with a sauna and steam room. The cardio equipment by Technogym features personal televisions and iPod docking stations. Full access, including classes, costs $10 per day.
• Full service spa; services range from Heated Lava Shell massages and facials (click here for a full menu of services)
• Business center; $10 for the first 10 minutes; $1 every following minute
• All pets (dogs, cats, snakes, etc.) welcome for a onetime fee of $25

 Family

• TVs have many kids' channels (HBO Family, Disney, Cartoon network)
• Kids' menus for eating at the pool or ordering room-service (about $8 per entree)
• Cribs are free, and the hotel will also childproof your room ahead of your arrival upon request.
• Babysitting services arranged through concierge with a four-hour minimum, except for Saturday, which has a five-hour minimum.
• Rollaway beds are an additional $25 per night.
• Bathrooms have sliding-door partition between shower/toilet and sinks -- a parent could be showering while a child brushes his/her teeth, for example.
• Five-minute walk to the games, rides, and carousel at Santa Monica Pier

 Food

There are countless options for food in Santa Monica, including about 20 chain and locally owned restaurants of all types on the Third Street Promenade alone. To a large extent, these restaurants should rule out dining at the hotel, unless you want to eat by the pool (there's a great kids' menu with $8 entrees) or indulge in the view while saving cash at the hotel's $6 happy hour at the Papillon lounge.

• Ocean and Vine, an expensive, "farmers-market inspired" restaurant serves breakfast ($14 for an omelet), lunch and dinner (entrees range from the mid $20s to high $30s)
• Blue Streak offers poolside burgers and sandwiches ($14 to $18), an $8 kids' menu with baked chicken fingers, PB&J, grilled cheese (open 11 a.m. to 5 p.m.)
• Papillon fireside lounge has a lovely view of the ocean and serves coffee and pastries in the morning (6 a.m. to 10:30 a.m.) and food and cocktails from 11 a.m. until 11 p.m.
• 24-hour room service
• Overpriced bananas and breakfast available in the bar area, daily (6 to 10:30 a.m.)

 Cleanliness

Everywhere I looked, there seemed to be housekeepers. As a result, the hotel was quite clean. The pool area, however, had many untidy deck chairs and lounging areas, and it took some time after a guests left for chairs to be prepared for others to take their place. But the guest rooms were very clean.

 Pets

With the "Loews Loves Pets" program, guests can bring any animal on vacation -- a staffer claims a guest once brought a tiger -- for just $25 per stay. No weight restrictions either. But because dogs are barred from the restaurant and pool area (where food is served), guests won't find much room to let Fido run.

• A Loews tag, treat, and bowl of Fiji water greet visiting pooches in the room.
• Concierge can provide beds, leashes, collars, rawhide bones, catnip, litter boxes, pooper scoopers, and scratch poles for free.
• Pet room service menu includes chopped beef with eggs and brown rice ($19)
• Hotel brochure suggests nearby walking routes, vets, and groomers.
• Pets can be left alone in rooms, but hotel may bring barking dogs that are disturbing guests down to the front desk; owners may then be charged $10 an hour for dog watching.

 Weddings

• Wedding Size: Up to 425 guests, depending on the ceremony or reception location

• Extra Fees and Restrictions: The minister's fee and license fee are not included in packages; all outdoor ceremony locations subject to an additional site fee of $1,800 to $7,500

• Wedding Packages: The Venice Package, $200 per person, includes a three-hour cocktail party with an open bar and hors d'oeuvres, a plated dinner, a wedding cake, a champagne toast, two changing rooms for the day of the event, a one-night oceanfront room for the couple, a ballroom ceremony, a sound system, chair covers, a dance floor, and standard white linens. Alternative packages range from $235 to $245 per person.

• Ceremony and Reception Locations: The lower pool deck, the ocean atrium, or any of the indoor ballrooms

• Photographers and Videographers: In-house photo packages from $5,500 and video from $1,800; outside photographers and videographers permitted at no extra fee

• Music: A soloist for the ceremony averages $600 for two hours, a three-piece jazz band averages $1,350, a five-piece band averages $4,000; outside bands permitted at no extra fee.

• Food: Predesigned plated dinners range from $66 to $81, though you can opt for a personalized menu for an additional cost. Also, note that there's an additional $150 chef fee (per 50 guests).

Drinks: An open bar ranges from $17 to $22 per person for the first hour, and $13 to $17 for each additional hour (two hours required). Also note that there's an additional $150 bartender fee

• Spa Treatments: A full menu of services available on-site, including hair styling ($65 and up)

• Honeymoon Suite: There's no special honeymoon suite, but the one-bedroom and luxury suites are popular choices.

 Bottom Line

Its family-oriented, ocean-view pool and excellent gym make the 342-room Loews in Santa Monica a reasonable option for business travelers and families. Just note that the constant nickel-and-diming and overpriced food can add up, and that the hotel isn't right on the beach (it's across the street from it).