Surrey Hotel — Hotel Review Rating: 4.5 Pearls

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Oyster Hotel Review

Reviewer: Corina Z.
Updated: June 28, 2010

 Scene

The Denihan hotel group (Affinia, the Benjamin) takes on the iconic, grand-dame hotels of New York's Upper East Side with its newly renovated Surrey, an elegant prewar building less than a block from Central Park and around the corner from the Whitney Museum. After a $60 million renovation, the new 190-room Surrey boasts a five-room spa that does custom treatments, an English rooftop garden with butler service, and -- here's the kicker -- 24-hour room service courtesy of three-Michelin-star chef Daniel Boulud, from his on-site restaurant Café Boulud.

In lieu of the gilded-to-the-gills lobbies and extensive features you'd find at the Plaza or St. Regis -- not to mention the daily battalion of tourists wandering in to snap photos -- the Surrey offers a private, more intimate experience, more like the Carlyle. But instead of the Carlyle's hushed lobby full of Louis-XV-inspired decor, expect a hushed lobby full of Art-Deco-inspired decor. Wall sconces that would look right at home in the Empire State Building share space with a graffiti-scrawled armoire in the hallway. Hanging behind the leather-upholstered front desk are stark black and white images from conceptual artist Jenny Holzer. A metal elevator that looks like it's straight out of the 1920s futuristic film Metropolis whisks guests up to their luxurious rooms, where marble baths with French Cote Bastide toiletries, Pratesi bathrobes, and incredibly comfortable custom Dux by Duxiana beds await.

It's not all perfect. The bed took up most of the space in my standard Deluxe Salon ("salon" means room in Surrey speak). Some of the decor feels like it's trying too hard -- like the narrow windowbox cushions scrawled with corny lines of poetry, and a handpainted armoire that sounds great in theory but looks cheaper in practice (even the tasseled pulls can’t do much for this.) Walls are thin and hallways are narrow, so you can usually hear other guests coming and going. And while the hotel does have nightly turndown service, it does not have twice-daily maid service, as the Carlyle does. Finally, the overly sweet concoctions of the new Boulud lobby lounge, Bar Pleiades, are no match for the perfectly mixed cocktails of the Carlyle’s historic Bemelmans Bar. All that said, for the private views of the city, exceptional French dining, and extraordinarily soft custom beds, the new Surrey is a worthy challenger to the city's finest hotels.

 Service

Attentive and fairly extensive -- enough to make you feel like minor royalty: Porters open every door for you, the front desk receptionist personally escorts you up to the room when you arrive, and there’s a nightly turndown service and a complimentary house car. Still, you’d feel even more royal at the Carlyle, where there’s a white-gloved elevator operator and twice-daily maid service.

• The house car, usually a Mercedes-Benz S-Series, will drop guests off for free (but drop off only, not pick up) within a 20-block radius of the hotel. It's available on a first-come-first-served basis from 8 a.m. to 10 p.m.
• 24-hour room service from star chef Daniel Boulud’s on-site restaurant, Café Boulud. Delivery charges are the highest I've seen in New York: $7 plus 17 percent gratuity
• A rooftop garden with butler service for drinks and food from Cafe Boulud is available to guests and members of the hotel's patron club.
• Nightly turndown service -- slippers laid out for you on a bedside mat, lights dimmed, music turned to a soft easy-listening station. No bottled water, though
• Highly trained Les Clefs d'Or concierge available from 7 a.m. to 11 p.m.

 Location

Located on a posh block just off Central Park on the Upper East Side, the Surrey shares the street with multimillion dollar townhouses. The luxury boutiques of Madison Avenue are just around the corner (as is the Whitney Museum of American Art, one block down), and there's a restaurant from star chef Daniel Boulud downstairs. While traffic on Madison Avenue and the occasional party at the Whitney can get loud, this by and large remains a very quiet, sedate neighborhood in the evenings. New York doesn't get much more exclusive than this.

• Two blocks from the 77th Street subway station, served by the 6 train
• One block from the Whitney Museum of American Art
• Less than a block from Central Park
• Seven blocks from the Metropolitan Museum of Art
• Midtown Manhattan is about a 15-minute walk, or a five-minute cab ride.
• From JFK International Airport, a taxi to anywhere in Manhattan costs a flat rate of $45 and takes around an hour in average conditions. From LaGuardia, a metered cab ride to midtown Manhattan costs about $40 and can take 30 minutes if traffic is light, three times that if it's bad. Rides from Newark cost at least $40 plus tolls and can take more than 90 minutes.

 Rooms

Starting at a spacious 330 square feet, rooms are bigger than at the Carlyle and the Waldorf Astoria, and feature extraordinarily comfortable custom Dux by Duxiana mattresses topped with Sferra linens. The occasional weird design choice (a cheap-looking armoire, pillows embroidered with corny poetic quotes) take the rooms down a notch from those at the make-no-mistakes Carlyle. Still, with ebony oversize desks with inlaid vanity trays, Bulova alarm clocks, and handsome coffee table books (the fashion of Lanvin, the portraits of Vanity Fair), rooms are much more stylishly contemporary than those than those at the Waldorf or the New York Palace.

• The smallest rooms, the 330-square-foot Deluxe Salons, are corner rooms with windows on either side of the king-size bed. The 400-square-foot Grand Deluxe Salons offer a little more seating space. Both have showers only, not soaking tubs.
• The 445-square-foot Ultra Deluxe Salons add an additional soaking tub, terrace, and fireplace.
• Regular suites (Deluxe, Grand Deluxe and Ultra Deluxe) range in size from 600 to 660 square feet, and feature soaking tubs and showers, separate living rooms and kitchenettes with two-burner stoves and microwaves.
• Most of the time it's great to have a room overlooking the Whitney Museum -- but not when the museum is hosting one of its late-night parties and you can hear the thumping music from your bed. Request a room facing quiet, leafy 76th Street.
• 37-inch Samsung flat-screen TVs offer 200-plus stations of digital cable with seven HBO channels, as well as pay-per-view. Denon iPod docks.
• Switches near the bed and front door control lighting settings for the room (reading-light setting, nightlight setting, evening setting, and late-night setting).
• King-size beds with down comforters, Sferra Italian linens, and goosedown pillows on top of a custom Duxe by Duxiana mattress. Deluxe Salons and Ultra Deluxe Salons can also come with two queens, instead of a single king.
• A selection of five different pillows (neck pillows, hypoallergenic, etc.) are available on request.
• White-marble bathrooms feature Waterworks fixtures, a Kohler toilet and sink, and a marble vanity. Marble, glass-enclosed shower has a rainfall showerhead and a separate massaging attachment.
• French Cote Bastide toiletries and huge oversize Mascioni cotton towels.
• Minibar comes stocked with Dean and Deluca snacks and treats from New York specialty purveyors: Mast Brothers chocolate from Brooklyn, Hudson Baby Bourbon, and Ommegang Abbey Ale from upstate. Plenty of mixers in the fridge, but I found no shaker or utensils with which to make a cocktail.
• In-room Wi-Fi is not free: $14.95 per day.

 Features

The Surrey's most distinctive feature, its 2,200-square-foot English rooftop garden with butlers serving food and drinks from Café Boulud downstairs, is open only during the warmer months. The garden, which opened in the spring of 2010, is available only to guests and members of the hotel's exclusive patron club. Aside from that, there’s a 24-hour Life Fitness exercise room with luxury amenities (Hildon bottled water, Mascioni hand towels), a business center with two computers (which, for these high room rates, should really be free to use but aren't), and a spa with five treatment rooms.

• Pricey business center with two PCs for 50 cents a minute, plus printing costs (50 cents a minute for black and white, $1 a minute for color)
• The 24-hour free Life-Fitness-equipped fitness center has two elliptical machines, two exercise bikes, two treadmills, and three strength training machines (chest press, leg curl, etc). There’s also a full set of weights and a bench. Sessions with personal fitness trainers can be arranged.
• Fitness center accessories include Molton Brown toiletries in the bathroom, thick Mascioni hand towels, and chilled Hildon bottled water. The room overlooks an unappealing air shaft and gets little sunlight.
• The Spa at the Surrey features five treatment rooms, including two spa suites (ideal for couples). Prices for massages run $150 per hour; facials and body treatments, $160 per hour; and manicures/pedicures, $30/$60.
• Free ’’New York Times’’ delivered to the door every morning
• In-room Wi-Fi is not free: $14.95 per day.

 Pet-Friendly

Pets are welcome, and there's no weight or size limit. The only catch: You'll be charged a pricey $75 per day. The hotel furnishes pet owners with bowls and treats.

 Family

Although cribs are free at the Surrey and Central Park is just a block away, it's hard to see this hotel as particularly kid-friendly. The hushed lobby and the formal French restaurant don't really lend themselves to relaxed family getaways. There's no separate kids' menu, and there are no rollaway beds. Try the Plaza instead.

 Cleanliness

The guest rooms, bathrooms, and common areas are all brand-new, and other than some light dust on the desk in my room, everything was buffed to a high shine.

 Food

When the hotel restaurant and room service are managed by world-renowned three-Michelin-star chef Daniel Boulud, you have to take advantage. Surrey guests receive priority seating at the restaurant, Café Boulud. I was able to get a reservation for two that night, just by putting in a request at the front desk.

• For lunch and dinner, Cafe Boulud offers appetizers, entrees, and desserts from four separate menus: classic French ("la tradition"), seasonally inspired ("la saison"); vegetarian ("le potager"); and world cuisine ("le voyage", frequently Asian-inspired). Entrees run around $35 to $45 for both lunch and dinner.
• For breakfast, Boulud serves a selection of French egg dishes (eggs en cocotte, saucisson de lyon), French pastries and charcuterie, and American breakfast classics like buttermilk pancakes. Dishes run $14 to $26. Brunch is a more extravagant affair, with a choice of two entrees for $39 or three for $49.
• 24-hour room service is an abbreviated menu from the restaurant. Prices are the same, plus a $7 delivery charge and 17 percent gratuity.
• Cocktails and a menu from Boulud also available on the rooftop garden, starting spring 2010

 Bottom Line

After a $60 million renovation, this 190-room hotel on the Upper East Side is ready to pull guests away from the nearby Carlyle with room service by Cafe Boulud, a private rooftop garden with butler service, and some of the most comfortable hotel beds in New York.