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Lotte New York Palace 4.5

Midtown East, New York City, New York

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Review Summary

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Pros

  • Walkable Madison Avenue location, one block from Rockefeller Center and 5th Avenue shops
  • Many gorgeous elements, such as Tiffany stained-glass windows, from the building's history as a private mansion
  • Spacious rooms feature high-end apartment-like decor; many have gorgeous views of St. Patrick's Cathedral and the city skyline
  • Tower Suites include private check-in services and over-the-top designs 
  • Villard Restaurant serves New American breakfast and brunch in glamorous surrounds,
  • Gold Room Bar, Tavern on 51, and Trouble's Trust feature extensive wine lists and handcrafted cocktails in distinct settings
  • French-style boutique bakery serves pastries and salads; 24-hour room service
  • Large fitness center features numerous cardio and weight-training machines, as well as yoga mats and free fresh fruit
  • Spa for massages, facials, and nail services
  • 24,000 square feet of meeting and event space, especially popular for lavish weddings
  • An invitation-only cozy lounge, Rarities, serves rare wines and pricey spirits

Cons

  • Fees for Wi-Fi and breakfast (Towers Suites get free Wi-Fi)
  • No full restaurant for lunch or dinner 
  • The spa is small for a large luxury hotel
  • No swimming pool 

Bottom Line

One of the most recognizable and respected luxury properties in the Big Apple, Lotte New York Palace lives up to its hype. It has a convenient Midtown East location, across the street from St. Patrick's Cathedral and a block away from Rockefeller Center and 5th Avenue shopping. Lotte has a hotel-within-a-hotel concept, featuring The Towers with 176 rooms on higher floors, and The Palace with 733 rooms on lower floors. Everything here is glamorous, and there are Tiffany stained-glass windows and gilded ceilings from the hotel's former days as a private mansion. Property features include the iconic Villard Restaurant, a French-style bakery, and a modern fitness center, but there's an annoying Wi-Fi fee for guests not staying in the Tower Suites. A more famous luxury alternative is The Plaza Hotel, which is closer to Central Park -- but has higher rates. 

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Scene

A private mansion turned iconic New York hotel

One of the most well-known luxury hotels in the world, The Palace attracts everyone from tourists to business travelers, to celebrities (such as Orlando Bloom and Blake Lively) to politicians. Housed in a historic mansion, complete with a beautiful courtyard that looks out at St. Patrick's Cathedral, the Lotte New York Palace exudes a luxurious, dignified vibe throughout its stunning spaces. Parts of the hotel were once a private mansion and some details like Tiffany stained-glass windows and coffered ceilings, have been preserved. Upon entry guests take in the grand stairway that leads to the hotel's elegant breakfast restaurant and event spaces. Christmas is an especially popular time to visit, since the courtyard is decked out with a huge tree and holiday cheer. The hotel is actually divided into two properties: The Palace and The Towers. Towers guests have a private registration area and elevators that lead to the top 14 floors. Though the hotel has a sophisticated vibe and rarely feels crowded, it is nonetheless lively -- particularly in Trouble's Trust, the den-like cocktail lounge, at night. 

Location

Located in Midtown East on Madison Avenue, one block from Rockefeller Center

Many tourists and business travelers choose to stay in Midtown East during their trips to New York City as it is extremely convenient; there are numerous restaurants, shops, subway lines, and businesses in the area. The Palace sits on Madison Avenue across the street from St. Patrick's Cathedral, meaning that many of the rooms offer sweeping views of the historic church as well as the breathtaking city skyline. And of course Madison Avenue is known for its many shops where visitors can find some retail therapy. Rockefeller Center and 5th Avenue are just a five-minute walk away. It'll take about 10 minutes to walk to the eastern entrance of Central Park. It's a 15-minute walk to the heart of Times Square. LaGuardia is about a 30-minute drive from the hotel, while J.F.K. International Airport is a 45-minute drive. 

Rooms

Glamorous rooms are spacious and feature modern decor, technology, and bathrooms.

The rooms at the Palace are the highlight of the hotel. They all feature beautiful decor. Picture: plush white comforters, pretty accent pillows in purples and blues, and large mahogany work desks. Sleek bathrooms are stocked with Molton Brown toiletries and have nice additions such as magnifying mirrors and cozy robes. Modern technology includes large flat-screen TVs and iPod docks, but it is disappointing that the hotel charges a daily fee for Wi-Fi for these rooms. Suites are some of the largest in New York, with Deluxe One-Bedroom Suites starting at almost 800 square feet. Deluxe Two-Bedroom Suites are almost twice the size and have a dining room table that seats eight. Some units have gorgeous views of St. Patrick's Cathedral and/or the skyline. Note that turndown service is provided by request only. 

Guests staying in the Towers Suites (which occupy the top 14 floors of the hotel) come through the same building entrance, but once inside the lobby have their own private entrance leading to a separate registration desk and elevators, which allows for a boutique hotel-within-a-hotel feel. All rooms in the Towers include free Wi-Fi, touch-screen control panels that operate the in-room curtains, lights, and technology, and sweeping views on the city. The Suite options in the Towers are truly over-the-top. The Art-Deco Jewel Suite was designed by Martin Katz and features a two-story crystal chandelier; the 5,000-square-foot Champagne Suite is divided over three floors and has a marble staircase; and the Rococo Royal Suite mimics Versailles. Butlers are available to assist with packing and turndown service is provided automatically every evening. 

Features

Glamorous breakfast restaurant, French bakery, three lounges, a small spa, and a fitness center

Lotte New York Palace has some wonderful features, though it does tend to rely on its convenient location over on-site amenities in some arenas. For instance, the super chic and well-thought out Villard Restaurant serves New American cuisine -- but just for breakfast and weekend brunch. In the afternoons, visitors can access the Gold Room Bar in the space, but only for wines and cocktails. Cocktails are also available on-site at Trouble's Trust and Tavern on 51. Grab-and-go gourmet items like pastries, salads, and sandwiches are served at the French-inspired bakery, Pomme Palais. However, it's not open for dinner. So guests can either order from the 24-hour room service menu, or fend for themselves in one of the many neighborhood restaurants. Special guests might be invited for rare wines and spirits at Rarities. 

It is surprising, and a bit of a disappointment, that a luxury hotel of the Palace's size does not offer a pool or expansive spa. Facials, massages, and nail services can be arranged in the small spa or in rooms. A large fitness center is equipped with numerous cardio and weight training machines, as well as free weights and yoga mats; free fresh fruit is a nice touch. The business center is bustling with guests throughout the day, and numerous meeting rooms and event spaces are available. Lavish weddings are popular here, and can be completely catered to from ceremony to reception to the wedding night.

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Things You Should Know About Lotte New York Palace

Address

455 Madison Avenue, New York City, New York 10022-6845, United States

Phone

(212) 888-7000

Also Known As

  • New York City Palace Hotel
  • New York Palace
  • New York Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • The New York Palace

Room Types

  • Club Room
  • Corner Deluxe One Bedroom Suite
  • Royal Suite
  • Superior Room
  • Three Bedroom Specialty Suite
  • Tower Junior Suite
  • Tower One Bedroom Corner Suite
  • Tower Room
  • Tower Two Bedroom Corner Suite
  • Triplex Suite

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